Engineering Observability Services
Track DORA metrics, velocity, cycle time, failure rate, code quality, and technical dependencies using modern observability dashboards. From blind delivery and unknown bottlenecks to real-time visibility and predictable outcomes, measure what matters, identify risks early, and optimize engineering performance continuously.
Years of Service
Client Renewal Rate
Global Clients
Ave. Onboarding
When to Choose Engineering Observability Services
Choose Engineering Observability When:
- You have no visibility into engineering performance and can't objectively measure delivery speed, quality, or reliability across teams
- Delivery timelines are unpredictable and you struggle to forecast completion dates or explain delays to stakeholders with objective data
- Engineering leaders lack data for decisions about process improvements, tooling investments, or team structure changes, relying on gut feel instead
- You can't benchmark performance against industry standards or identify whether your teams are low, medium, high, or elite performers
- Bottlenecks are invisible and teams waste time speculating about what slows delivery rather than using data to identify and fix actual constraints
- Quality issues surprise leadership because you lack early warning signals when technical debt, test coverage, or code quality degrade
- Incidents feel reactive without understanding patterns, root causes, or whether MTTR is improving or degrading over time
- Team performance conversations lack objectivity and managers struggle to identify high performers or justify headcount needs with data
Consider Alternative Solutions:
- Need full delivery transformation, not just metrics? → DevOps Engineering
- Want strategic engineering guidance? → Software Strategy & Advisory
- Require process improvement alongside observability? → Platform Modernization
- Need data infrastructure for observability? → Data Engineering & Analytics
- Want complete SEOP platform with observability built-in? → Platform Overview
What's Included in Engineering Observability Services
Our comprehensive engineering observability services provide full-stack visibility into software delivery performance, from code commits to production deployments. We instrument delivery pipelines, track key metrics, surface bottlenecks, and provide actionable insights that enable engineering leaders to make data-driven decisions improving velocity, quality, and predictability.
DORA Metrics Implementation & Tracking
Implement and track the four key DORA metrics measuring software delivery performance: deployment frequency, lead time for changes, change failure rate, and time to restore service. We instrument CI/CD pipelines, version control systems, and incident management tools to automatically calculate DORA metrics in real-time. Dashboards provide historical trends, team comparisons, and improvement trajectories, establishing baseline performance and measuring impact of process improvements.
Delivery Pipeline Analytics
Gain visibility into every stage of your delivery pipeline from code commit through production deployment. We track cycle time by stage, identify bottlenecks slowing delivery, measure queue times and wait states, and surface automation gaps. Pipeline analytics reveal where work gets stuck, which stages have highest failure rates, and optimization opportunities for faster, more reliable delivery.
Engineering Velocity & Productivity Metrics
Track engineering velocity and productivity through sprint velocity, story point completion rates, throughput, work in progress limits, and capacity utilization. We measure team productivity patterns, identify high and low performers, track contribution distribution, and surface productivity trends over time. Velocity metrics provide objective data for sprint planning, capacity forecasting, and team scaling decisions.
Code Quality & Technical Health Monitoring
Monitor code quality through automated metrics including code coverage, technical debt, code complexity, security vulnerabilities, and code review quality. We integrate with static analysis tools, security scanners, and code review platforms to provide comprehensive quality dashboards. Track quality trends over time, identify modules with declining quality, and enforce quality gates preventing technical debt accumulation.
Dependency Mapping & Risk Analysis
Map technical dependencies across services, repositories, teams, and infrastructure to understand coupling, identify single points of failure, and assess change impact radius. We analyze codebase architecture, service communication patterns, and cross-team dependencies. Dependency maps reveal architectural complexity, highlight risky coupling, and enable impact analysis before major changes.
Incident & Reliability Analytics
Track incident patterns, root causes, mean time to detection (MTTD), mean time to recovery (MTTR), and on-call burden. We integrate with incident management platforms analyzing incident frequency, severity distribution, and common failure modes. Reliability analytics identify recurring issues requiring permanent fixes, high-impact services needing reliability investment, and on-call patterns indicating team stress.
Our Engineering Observability Approach
We don't just provide dashboards, we build comprehensive observability systems that surface actionable insights. Our approach combines industry-standard metrics (DORA), workflow analytics, and AI-powered pattern recognition to create an intelligence layer over your software delivery process.
DORA Metrics as Foundation
We anchor engineering observability on DORA metrics, deployment frequency, lead time, change failure rate, and MTTR, because these four metrics are proven predictors of software delivery performance. DORA research spanning thousands of organizations shows elite performers deploy 208x more frequently, recover from incidents 2604x faster, and have change failure rates under 15%. By implementing DORA metrics as foundation, we provide objective baseline for current performance, enable benchmarking against industry standards, and create common language for engineering improvement discussions.
Workflow Analytics for Bottleneck Detection
Beyond high-level metrics, we implement detailed workflow analytics tracking work items through delivery stages identifying where delays occur. By analyzing cycle time distributions, queue times, and stage-specific throughput, we surface bottlenecks invisible in aggregate metrics. Workflow analytics reveal if delays stem from slow code reviews, insufficient test environments, deployment pipeline issues, or manual approval processes. Teams using workflow analytics reduce cycle time 30-40% by systematically eliminating bottlenecks.
AI-Powered Anomaly Detection & Insights
Our AI agents continuously analyze engineering metrics detecting anomalies, identifying patterns, and surfacing insights humans might miss. AI monitors for sudden velocity drops, deployment frequency changes, quality metric degradation, and unusual incident patterns. Rather than requiring leaders to manually analyze dashboards, AI proactively alerts to significant changes, suggests root causes based on correlated metrics, and recommends improvement actions. This reduces time spent on metric analysis from hours to minutes.
Engineering Observability Implementation Process
Our structured implementation establishes comprehensive engineering observability delivering insights progressively while building toward mature measurement practice.
Phase 1: Discovery & Baseline (Week 1-2)
Understand current delivery process, identify data sources, define key metrics, and establish performance baseline.
Key Activities:
- Stakeholder interviews and delivery workflow mapping
- Tooling inventory and data source identification
- DORA metrics baseline calculation
- Performance benchmarking against industry standards
- Observability platform architecture design
- Implementation roadmap creation
Deliverable: Discovery report, baseline metrics, implementation roadmap
Phase 2: Instrumentation & Data Pipeline (Week 2-6)
Establish data collection infrastructure instrumenting version control, CI/CD pipelines, issue tracking, and incident management systems.
Key Activities:
- Integration with version control, CI/CD, issue tracking, incident management
- Data extraction pipelines and ETL implementation
- DORA metrics calculation engine deployment
- Initial dashboard development and validation
- Team access provisioning
Deliverable: Instrumented delivery pipeline, operational data pipelines, initial DORA dashboards
Phase 3: Dashboard Expansion & Team Enablement (Week 6-12)
Expand observability coverage with additional metrics, create role-specific dashboards, train teams, and establish regular review cadence.
Key Activities:
- Velocity, productivity, code quality, and dependency metrics implementation
- Team-level and executive dashboards
- Team training and metric review meeting establishment
- Improvement action tracking
- Historical trend analysis and benchmarking
Deliverable: Comprehensive dashboard suite, trained teams, established review cadence
Phase 4: Continuous Optimization & AI Insights (Week 12+)
Activate AI-powered insights, implement predictive analytics, refine metrics based on learnings, and establish mature measurement culture.
Key Activities:
- AI anomaly detection and predictive analytics activation
- Advanced correlation analysis and root cause identification
- Metric refinement based on feedback
- Executive reporting and business impact measurement
- Continuous improvement program establishment
Deliverable: Mature observability practice, AI-powered insights, data-driven engineering culture
Ready to Gain Full Engineering Visibility?
Our engineering observability services combine DORA metrics, delivery analytics, and AI-powered insights to transform opaque development processes into transparent, measurable, continuously optimizing systems, enabling 30% faster delivery, 50% fewer incidents, and data-driven engineering decisions without manual reporting overhead.
Engineering Observability Technologies We Use
Our engineering observability specialists have deep expertise across modern observability platforms, analytics tools, and data pipeline technologies. From Datadog and New Relic to custom analytics on Databricks, we deploy the right observability stack for your infrastructure, integrating seamlessly with your existing development tools.
What Our Clients Say
Engineering Observability Pricing
What Impacts Engineering Observability Costs?
Organization Size & Team Count – Observability for 10 engineers costs less than enterprise-wide implementation for 500+ engineers. More teams = more data sources, dashboards, and customization.
Tooling Complexity & Integration Needs – Standard tools (GitHub + Jira + Jenkins) cost less than complex environments with custom tooling, multiple CI/CD systems, or legacy platforms. More tools = more integration complexity.
Metric Sophistication & Custom Analytics – Basic DORA metrics cost less than comprehensive observability including velocity analytics, code quality monitoring, dependency mapping, and custom metrics. More sophistication = more development effort.
Data Volume & Historical Depth – Small teams with short history cost less than large-scale implementations requiring years of historical analysis and real-time processing. More data = higher infrastructure costs.
Industry Benchmarks: What Engineering Observability Typically Costs
Basic Observability (Small Teams)DORA metrics, basic dashboards, 10-50 engineersIndustry range: $5K - $15K setup + $2K - $5K/month
Standard Observability (Mid-Sized)Comprehensive metrics, workflow analytics, 50-200 engineersIndustry range: $15K - $40K setup + $5K - $15K/month
Enterprise Observability (Large Scale)Full suite, AI insights, custom analytics, 200+ engineersIndustry range: $40K - $100K+ setup + $15K - $40K/month
The Scrums.com Advantage: Observability Through SEOP
Unlike standalone observability tools, our engineering observability comes built into the Software Engineering Orchestration Platform (SEOP), providing deeper insights at lower total cost.
What Makes Our Engineering Observability Different:
✓ Platform-Native Integration – Observability automatically instruments workflows without extensive custom integration
✓ AI-Powered Insights – Built-in AI agents analyze patterns, detect anomalies, predict bottlenecks, not just static dashboards
✓ End-to-End Visibility – Spans entire SDLC from planning through deployment, not just isolated pipeline metrics
✓ Unified Data Model – Single data model correlating work items, code changes, deployments, incidents enabling sophisticated analysis
✓ Predictable Pricing – Included in SEOP platform subscriptions with transparent tier-based pricing, not per-metric charges
✓ Proven with 400+ Organizations – Battle-tested with FinTech, Banking, Insurance, and SaaS tracking billions of data points
Three Ways to Access Engineering Observability
SEOP Platform Subscription – Observability included as core capability
Best for: Organizations adopting SEOP for complete delivery orchestration
Observability-as-a-Service – Standalone implementation integrated with existing tools
Best for: Teams wanting observability without full SEOP adoption
Dedicated Analytics Team – Custom observability solutions on your infrastructure
Best for: Large enterprises with specialized custom analytics needs
Industries We Serve with Engineering Observability
From FinTech platforms requiring deployment frequency measurement to healthcare organizations tracking quality metrics for regulatory compliance, our engineering observability services provide visibility into software delivery performance tailored to industry-specific requirements and engineering maturity levels.
Fintech
Banking & Financial Services
Logistics & Supply Chain
Technology & SaaS
Telecommunications
Insurance
Retail & Ecommerce
Healthcare & Telemedecine
Engineering Observability Success Stories
Engineering Observability FAQs
What are DORA metrics and why do they matter?
DORA metrics are four key indicators measuring software delivery performance: Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service. DevOps Research and Assessment research spanning 31,000+ organizations proves these metrics predict organizational performance, elite performers achieve 2x revenue growth, 3x profitability, and 50% higher market cap growth compared to low performers. DORA metrics aren't vanity metrics; they're proven indicators of software delivery capability directly correlating with business success.
How long does observability implementation take?
Basic DORA metrics deploy in 2-4 weeks for organizations with standard tooling. Standard observability (comprehensive DORA, velocity metrics, workflow analytics) takes 6-8 weeks. Enterprise observability (full metric suite, AI insights, custom analytics) requires 10-16 weeks. We deliver incrementally, initial DORA dashboards go live within 4 weeks while comprehensive observability builds progressively.
Can observability work with our existing tools?
Yes. We integrate with virtually any development tooling: version control (GitHub, GitLab, Bitbucket), issue tracking (Jira, Azure Boards, Linear), CI/CD (Jenkins, CircleCI, GitHub Actions, Azure Pipelines), incident management (PagerDuty, Opsgenie, ServiceNow), monitoring (Datadog, New Relic, Splunk), and communication (Slack, Microsoft Teams). Modern observability platforms excel at heterogeneous tool integration.
What if our teams resist metric tracking?
Team resistance usually stems from fear of individual performance tracking or metric gaming. We address this through: team-focused metrics measuring collective performance, transparent implementation involving teams in metric definition, bottleneck removal focus using metrics to identify and fix process problems not blame people, and improvement mindset framing metrics as learning tools. Most resistance dissolves when teams see metrics used to remove their pain points.
How do we avoid metric gaming and vanity metrics?
Metric gaming is prevented through: multiple correlated metrics making gaming difficult, improving deployment frequency while degrading change failure rate isn't real improvement. Outcome focus measuring business impact alongside delivery metrics. Regular metric review examining patterns for suspicious changes. Aligned incentives rewarding improvement, not absolute scores. DORA metrics are designed to be gaming-resistant through their correlation.
What's the difference between observability and monitoring?
Monitoring tracks known failure modes through predefined metrics, "Is the system up?", reactive detection of anticipated problems. Observability enables understanding system behavior through rich, contextual data, "Why is performance degrading?", proactive investigation of unknown issues. Engineering observability tracks software delivery process: workflow bottlenecks, change lead time, team collaboration patterns. While monitoring tells you something broke, observability reveals why and how to prevent recurrence.
Do we need a data engineer to maintain observability?
Not necessarily. Turnkey observability solutions (like SEOP platform) include data pipelines, dashboards, and maintenance as managed service, no data engineer required. Custom implementations may benefit from data engineering for complex analytics or large-scale processing. Most organizations implement observability without hiring data engineers by using platforms handling technical complexity.
How do we benchmark our metrics against industry standards?
DORA research categorizes performance into four tiers: Elite (multiple deploys daily, <1hr lead time, 0-15% CFR, <1hr MTTR), High (weekly-monthly deploys), Medium (monthly-semi-annual), Low (semi-annual or less). We calculate your current tier and provide roadmap for advancement. However, absolute benchmarking matters less than relative improvement, focus on continuously improving your metrics rather than meeting arbitrary standards.
What happens if metrics reveal poor performance?
Metrics revealing poor performance is good news, you now have objective data driving improvement. When metrics show issues: identify bottlenecks through workflow analytics, prioritize improvements focusing on highest-impact issues, implement changes based on data not assumptions, measure impact tracking whether changes improve metrics, iterate continuously as fixing bottlenecks reveals next constraints. Poor performance isn't failure; it's your starting point.
How much engineering time does observability require?
Initial implementation requires 10-20 hours from engineering leaders and minimal time from individual contributors. Ongoing maintenance depends on approach: managed platforms require minimal engineering time, dashboards self-update, metrics auto-calculate. Custom implementations may require part-time data engineer. Metric reviews typically occur weekly or biweekly for 30-60 minutes. Well-implemented observability saves engineering time by reducing meetings, status updates, and guesswork, ROI typically positive within months.
