All Systems OperationalAI Agent Gateway now orchestrating across the SDLC read the briefuptime 99.999%
+ SCRUMS.COM // FREQUENTLY ASKED

How can we help?

Straight answers about the platform, pricing, security and how operated delivery actually works.

All questions17 answers

Getting started

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How does Scrums.com actually work?

You browse a catalog of vetted operators, read their live deployment telemetry, and place one onto your stack — reversible inside a trial window. The work is operated, not hired: the operator is on our books, the outcome lands on your system.

How quickly can we get started?

Most engagements are matched within two hours, and the operator ramps to a first merged change in about six days because they plug into a standardised delivery surface rather than discovering your system from scratch.

Do I need a spec or statement of work first?

No. Describe the outcome and the system; we shape the engagement, propose operators with published rates and SLAs, and you deploy when you're ready.

Platform

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What is SEOP?

The Software Engineering Orchestration Platform — a single control plane that runs five primitives (build, deploy, observe, govern, agent), correlating every signal in real time instead of scattering it across tools.

Does it replace the tools we already use?

No — it orchestrates them. GitHub, Jira, Datadog, AWS, PagerDuty and others plug into the same signal bus, so you keep your stack and gain a unified view over it.

What metrics does the platform give me?

Live DORA rollups — deployment frequency, lead time, change-fail rate and time to restore — plus cost-per-feature and SLOs, computed continuously with no warehouse lag or manual export.

Pricing

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How does pricing work?

Operators publish per-day rates, billed monthly committed or by consumption. There are no recruiter fees and no markup surprises — the catalog rate is the rate you pay.

What does an operator cost?

Rates run from $520–$880 per day depending on seniority and region — typically 40–60% below US/UK equivalents for the same caliber of specialist.

Is there a free trial?

Yes. You can start free, and every engagement has a trial window with one-click operator swap, so you can change or stand down without long-tail handover risk.

Security & compliance

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How is my data kept secure?

Encryption in transit and at rest, role-based access control, and data-residency controls enforced through the gateway so sensitive data never leaves your controlled environment.

Which compliance frameworks do you support?

SOC 2 Type II, ISO 27001, GDPR, PCI DSS, POPIA and PSD2, with audit-ready logs produced every sprint rather than reconstructed before an assessment.

Do AI agents have guardrails?

Yes. Agents act through the same gateway humans use, under the same policy-as-code, RBAC and audit trails — with rate limits and full observability on every action.

Delivery model

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Who manages the engineers — us or you?

They're operated, not hired: the operator comes with a delivery manager, on-call coverage and a no-fault replacement guarantee. You set direction; we run the engagement.

What happens if an engagement isn't working?

Every engagement has a trial window with one-click operator swap. You can change or stand down at any time — the model is built to be reversible.

How do you ensure delivery quality?

Each engagement ships runbooks, an SLO dashboard, code review and automated testing as standard. Reliability scaffolding is part of the work, not an extra line item.

AI agents

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What can AI agents do on the platform?

Triage and remediate incidents, run automated QA, perform KYC/compliance checks and ship routine changes — all under guardrails and visible on the same console as human work.

Can agents deploy to production?

Within policy gates and approvals, yes — and every agent action is reversible, logged and attributable, exactly like a human operator's.