Software Maintenance & Support services
Proactive software maintenance and support services that prevent downtime, optimize performance, and ensure your applications stay secure, compliant, and competitive. From bug fixes to infrastructure monitoring, we maintain the software that powers your business.
Years of Service
Client Renewal Rate
Global Clients
Ave. Onboarding
What's Included in Software Maintenance & Support Services
Our comprehensive software maintenance and support services ensure your applications remain secure, performant, and aligned with evolving business needs. From proactive monitoring to emergency fixes, we provide the ongoing technical support that keeps your software running smoothly while your team focuses on innovation.
24/7 Proactive Monitoring & Alerting
Continuous monitoring of application health, performance metrics, error rates, and infrastructure stability through the SEOP's unified dashboard. Our AI-powered monitoring detects anomalies before they impact users, with automated alerts for critical issues and real-time visibility into system health across all environments.
Bug Fixes & Issue Resolution
Rapid response to software bugs, crashes, and user-reported issues with priority-based SLAs. Our maintenance teams reproduce issues, identify root causes, develop fixes, and deploy patches efficiently—typically within 2 hours for critical production issues and 24 hours for high-priority bugs affecting functionality.
Security Patches & Vulnerability Management
Regular security audits and immediate patching of vulnerabilities discovered in your software or third-party dependencies. We monitor security advisories, update frameworks and libraries, implement encryption improvements, and ensure compliance with evolving standards like SOC 2, GDPR, HIPAA, and industry-specific regulations.
Performance Optimization & Scaling
Continuous performance monitoring and optimization to maintain fast response times, efficient resource usage, and excellent user experience. We analyze performance metrics, optimize database queries, reduce memory consumption, implement caching strategies, and ensure your infrastructure scales efficiently with growth.
Third-Party Integration Maintenance
Ongoing management of third-party API integrations, payment gateways, analytics tools, and external services. We monitor integration health, handle API version updates, troubleshoot connection issues, maintain authentication flows, and ensure seamless data exchange between your software and external platforms.
Infrastructure & DevOps Support
Management of cloud infrastructure, CI/CD pipelines, deployment processes, and DevOps workflows. We handle server updates, database backups, disaster recovery planning, load balancing optimization, containerization management, and infrastructure-as-code maintenance to ensure reliable, scalable deployments.
Our Software Maintenance & Support Approach
We don't just react to issues, we prevent them. Our platform-enabled maintenance approach combines proactive monitoring, AI-powered analytics, and expert engineers to keep your software stable, secure, and continuously improving.
Platform-Enabled Visibility
Every maintenance engagement runs through the SEOP, giving you real-time visibility into system health, incident tracking, performance metrics, and maintenance activities. No more wondering what's happening with your software, see exactly what's being monitored, fixed, and optimized through unified dashboards that connect your tools (Jira, GitHub, AWS, monitoring platforms) in one view.
AI-Powered Preventive Maintenance
Our AI agents analyze patterns in your application logs, error rates, performance metrics, and user behavior to predict issues before they occur. Scrums.AI automatically flags potential bottlenecks, suggests optimizations, and alerts teams to degrading performance trends, reducing emergency fixes by catching problems early through intelligent monitoring.
Expert Engineers Who Know Your Stack
Your software is maintained by dedicated engineers with deep expertise in your technology stack, whether it's Node.js/React, .NET/Angular, Python/Django, or legacy systems. They learn your codebase, understand your business logic, and become an extension of your team, providing continuity and institutional knowledge that prevents repeated issues.
Software Maintenance & Support Process
Our structured maintenance process ensures proactive prevention, rapid response, and continuous improvement of your software systems.
Phase 1: Onboarding & System Assessment (Week 1)
We begin by understanding your software architecture, codebase, infrastructure, and current maintenance challenges. Our team conducts a comprehensive audit, sets up monitoring tools, establishes maintenance protocols, and creates a baseline for ongoing support.
Key Activities:
- Codebase review and documentation analysis
- Architecture assessment and technical debt identification
- Infrastructure and deployment process evaluation
- Historical issue analysis and pain point mapping
- Monitoring tools setup (application, infrastructure, security)
- SLA definition and communication protocols establishment
- Access provisioning (repositories, cloud infrastructure, databases)
Deliverable: Maintenance assessment report, monitoring dashboard configured, support protocols documented
Phase 2: Proactive Monitoring (Ongoing)
24/7 automated monitoring tracks application health, performance, errors, security vulnerabilities, and infrastructure stability. Our team receives real-time alerts for critical issues and reviews metrics daily to identify trends, anomalies, and potential problems before they impact users.
Key Activities:
- Real-time application and infrastructure monitoring
- Error rate tracking and anomaly detection
- Performance metric analysis (response time, throughput, resource usage)
- Security vulnerability scanning and patch management
- User experience monitoring and behavior analysis
- Capacity planning and scaling recommendations
- Weekly health reports summarizing system status
Deliverable: Live monitoring dashboards in the SEOP, automated alerts, weekly health reports
Phase 3: Incident Response & Resolution (As Needed)
When issues arise, our team follows priority-based SLAs to investigate, fix, and deploy solutions quickly. Critical production issues receive immediate attention with <2-hour response times, while lower-priority bugs are addressed systematically through sprint planning.
Key Activities:
- Issue triage and priority assessment
- Root cause analysis and fix development
- Testing and validation in staging environments
- Production deployment with rollback capability
- Post-incident documentation and prevention planning
- Communication with stakeholders throughout resolution
- Incident postmortems for critical issues
Deliverable: Issue resolution within SLA, incident reports, prevention recommendations
Phase 4: Planned Maintenance & Optimization (Monthly)
Beyond reactive fixes, we perform planned maintenance activities to optimize performance, reduce technical debt, update dependencies, and improve system reliability. These scheduled maintenance windows ensure your software evolves with best practices.
Key Activities:
- Security patches and dependency updates
- Performance optimization (database tuning, caching, code refactoring)
- Technical debt reduction initiatives
- Database maintenance and optimization
- Infrastructure upgrades and scaling adjustments
- Documentation updates and knowledge base maintenance
- Backup verification and disaster recovery testing
Deliverable: Monthly maintenance reports, performance improvement metrics, updated documentation
Phase 5: Strategic Planning & Continuous Improvement (Quarterly)
Quarterly reviews with your leadership team assess maintenance effectiveness, discuss system evolution, plan major upgrades, and align maintenance strategy with business goals. We recommend improvements, forecast capacity needs, and ensure your software remains competitive.
Key Activities:
- Quarterly business reviews (QBRs) with stakeholders
- System health assessment and trend analysis
- Technology roadmap alignment
- Cost optimization opportunities identification
- Scalability planning for business growth
- Strategic recommendations for modernization or refactoring
- SLA performance review and adjustment
Deliverable: Quarterly executive reports, strategic recommendations, updated maintenance roadmap
Software Maintenance Technologies We Support
Our maintenance engineers have deep expertise across every major technology stack, from modern cloud-native applications to legacy enterprise systems. Whether your software runs on .NET, Java, Node.js, Python, PHP, or Ruby, we provide expert maintenance services within the SEOP's unified orchestration platform.
We work with over 113 technologies ensuring we can match your tech stack.
When to Choose Software Maintenance & Support Services
Choose Scrums.com Software Maintenance & Support When:
- Your internal team is maxed out building new features and maintenance tasks keep slipping (we handle the ongoing support so your team can innovate
- You're experiencing frequent downtime or performance issues that impact users and revenue (our proactive monitoring prevents issues before they escalate)
- Security vulnerabilities and compliance requirements are overwhelming your team (we stay current with patches, audits, and regulatory standards)
- You've inherited legacy software with limited documentation or tribal knowledge (we learn your systems and provide institutional continuity)
- You need 24/7 monitoring but can't afford a full in-house ops team (we provide enterprise-grade support at 40-60% lower cost than US/UK equivalents)
- Your software runs on outdated frameworks or dependencies that need careful migration (we modernize gradually while maintaining stability)
- You want AI-powered predictive maintenance that catches issues before they impact users (Scrums.AI monitors patterns and alerts proactively)
- Traditional MSPs lack software development expertise to truly understand your application (we're engineers first, maintenance providers second)
Consider Alternative Scrums.com Solutions:
- Need major system overhaul? → Legacy App Modernization
- Want full-time embedded teams? → Dedicated Development Teams
- Need specialized QA automation? → Managed QA Services
- Building new features alongside maintenance? → Product Development as-a-Service (PDaaS)
- Require infrastructure-only support? → DevOps & Cloud Hub Services
What Our Clients Say
Software Maintenance & Support Pricing
What Impacts Software Maintenance Costs?
System Complexity & Scale
A single web application requires less maintenance than distributed microservices with multiple databases, APIs, and integrations. The number of systems, environments (dev/staging/prod), and interdependencies directly impacts maintenance scope.
Technology Stack & Age
Modern cloud-native apps (Node.js, Python) typically cost less to maintain than legacy systems (.NET Framework, Java EE, COBOL). Legacy tech requires specialized expertise and more careful change management, increasing complexity.
Uptime Requirements & SLA
Business-hours support costs significantly less than 24/7 monitoring with critical response SLAs. Mission-critical systems requiring 99.9%+ uptime need dedicated on-call engineers and redundant monitoring.
Security & Compliance
Regulated industries (FinTech, Healthcare, Banking) require continuous monitoring, penetration testing, audit trails, and compliance documentation (SOC 2, HIPAA, PCI DSS, GDPR). These requirements add specialized security expertise and ongoing overhead.
Technical Debt & Documentation
Systems with outdated dependencies or poor documentation require more maintenance effort upfront. Initial assessment and stabilization costs more, but proactive maintenance reduces long-term expenses.
Integration Ecosystem
Applications with numerous third-party integrations (payment gateways, CRMs, analytics platforms, APIs) require ongoing monitoring as external services update. More integrations = more potential points of failure to monitor.
Industry Benchmarks: What Software Maintenance Typically Costs
These are general industry ranges to help you budget:
Basic Maintenance (Small Apps)
Simple web/mobile applications, limited integrations, business-hours support
Industry range: $2K - $8K/month
Standard Maintenance (Mid-Sized Systems)
Multiple applications, moderate complexity, priority support, monthly optimization
Industry range: $8K - $25K/month
Enterprise Maintenance (Complex Platforms)
Distributed systems, 24/7 monitoring, compliance requirements, dedicated teams
Industry range: $25K - $100K+/month
The Scrums.com Advantage: Enterprise Maintenance at Predictable Costs
Unlike traditional managed service providers, we deliver enterprise-grade maintenance at 40-60% cost savings compared to US/UK agencies through platform-enabled visibility, AI-powered monitoring, and expert African engineering talent.
What Makes Our Maintenance Different:
Platform-First Delivery
Real-time visibility through the SEOP (system health dashboards, incident tracking, performance analytics)
AI-Powered Prevention
Scrums.AI monitors patterns and predicts issues before they impact users, reducing emergency fixes by 60%
Transparent Pricing
Subscription-based with no hidden fees or surprise overages. Usage-based add-on to the SEOP platform plan
Flexible Engagement Models
Retainer hours, part-time teams, or full-time dedicated support. Scale up/down monthly with no lock-ins
Fast Deployment
Maintenance teams onboarded and monitoring your systems in <21 days
Expert Engineers
Access to 10,000+ vetted developers with deep expertise across modern and legacy stacks
94% Client Renewal Rate
Clients stay because maintenance actually prevents problems, not just reacts to them
Three Ways to Structure Your Maintenance
Retainer Hours (Most Flexible)
Monthly allocation of maintenance hours for bug fixes, updates, patches, and optimizations. Unused hours roll over (up to 20%).
Best for: Established apps with moderate, predictable maintenance needs
Part-Time Dedicated Team
Dedicated engineers working part-time exclusively on your systems. Deep codebase knowledge and faster response times.
Best for: Mission-critical applications requiring consistent attention
Full-Time Maintenance Team
Full-time DevOps, backend engineers, and support specialists providing 24/7 monitoring and proactive optimization.
Best for: Enterprise platforms with zero-downtime requirements
Every Maintenance Engagement Includes:
- SEOP platform access – Real-time system health dashboards, incident tracking, performance metrics
- AI Agent Gateway – Automated monitoring, predictive alerts, performance recommendations
- Dedicated account manager – Your single point of contact for all maintenance needs
- Transparent reporting – Weekly health reports, monthly trend analysis, quarterly strategic reviews
- Flexible scaling – Add/remove engineers or adjust retainer hours monthly with no penalties
- Security & compliance – Regular patches, vulnerability scanning, audit trail maintenance
Ready to See What Your Maintenance Would Cost?
Pricing depends on your system complexity, uptime requirements, and support needs. View our transparent pricing models or get a custom maintenance quote after a consultation.
Industries We Serve with Software Maintenance & Support
From FinTech platforms processing millions in transactions to healthcare systems managing patient data, our software maintenance services keep critical applications running smoothly across regulated and high-stakes industries.
Fintech
Banking & Financial Services
Logistics & Supply Chain
Technology & SaaS
Telecommunications
Insurance
Retail & Ecommerce
Healthcare & Telemedecine
Software Maintenance & Support Success Stories
Software Maintenance & Support FAQs
What's the difference between software maintenance and development?
Software maintenance focuses on keeping existing systems stable, secure, and performant through bug fixes, security patches, performance optimization, and infrastructure support. Development builds new features and functionality. Many clients use our maintenance services for ongoing support while leveraging Dedicated Teams or PDaaS for new feature development.
How quickly can you respond to critical production issues?
Our critical issue response time is <2 hours for production outages affecting users or revenue. High-priority bugs receive 24-hour response times. Non-urgent maintenance tasks are scheduled through regular sprint planning. All response times are backed by SLAs defined during onboarding and tracked transparently through the SEOP.
Do you support legacy systems and older technologies?
Yes. Our maintenance teams have expertise across modern stacks (Node.js, React, Python) and legacy technologies (.NET Framework, Java EE, PHP, Ruby, COBOL, mainframe systems). We specialize in maintaining older systems while gradually planning modernization paths that reduce risk. See our Legacy App Modernization service for major overhaul needs.
What monitoring tools do you use?
We integrate with your existing monitoring stack (New Relic, Datadog, Sentry, CloudWatch, Application Insights) or can set up comprehensive monitoring using industry-standard tools. All monitoring data flows into the SEOP for unified visibility, with AI agents analyzing patterns to predict issues before they impact users.
Can you maintain software you didn't build?
Absolutely. Most of our maintenance clients have existing software built by other teams or vendors. We conduct thorough onboarding assessments, documentation reviews, and knowledge transfer sessions to learn your system. Within 2-4 weeks, our team typically has sufficient understanding to begin effective maintenance and support.
What's included in monthly maintenance reports?
Monthly reports include: system health summary, incidents resolved, performance metrics trends, security patches applied, dependency updates, technical debt addressed, infrastructure changes, upcoming maintenance recommendations, and cost analysis. All data is available real-time in the SEOP dashboards, with formatted reports delivered for stakeholder review.
How do you handle security vulnerabilities?
We monitor security advisories from NIST, CVE databases, and technology-specific security bulletins. Critical vulnerabilities (CVSS score 9.0+) receive immediate attention with emergency patching within 24-48 hours. High-priority vulnerabilities are patched within 1 week. All security updates are tested in staging before production deployment to prevent introducing new issues.
Can maintenance services scale with our growth?
Yes. Our platform-enabled approach makes scaling seamless. As your systems grow, we can add engineers to your maintenance team, expand monitoring coverage, increase retainer hours, or transition to full-time dedicated support. The SEOP provides the orchestration layer that maintains visibility and governance regardless of team size.
What happens if you need to escalate to development work?
When maintenance uncovers issues requiring significant development (major refactoring, new features, architecture changes), we document findings, provide scope estimates, and recommend appropriate engagement models. You can seamlessly transition to Dedicated Teams for embedded development or PDaaS for full project delivery, all within the same platform.
Do you provide documentation for work performed?
Yes. Every maintenance activity is documented with: issue description, root cause analysis, fix implemented, testing performed, and deployment notes. We also maintain updated system documentation, runbooks for common issues, architecture diagrams, and knowledge base articles ensuring institutional knowledge is preserved.
