AI Agent for Customer Service
A tier-1 support rep that never sleeps.
By
Scrums.com
•
v
1.0.0
Resolve tier-1 support inbound — chat, email, voice — with a tool-using agent that hands off to humans for the long tail.
From
USD
499
Vendor
Scrums.com
Version
1.0.0
Features
Resolves tier-1 inbound on chat, email, voice
Reads from your knowledge base in real time
Hands off cleanly with full conversation context
Authenticates customers via your existing IDP
Logs every interaction back to your CRM
How it works
The agent connects to your support stack (Intercom, Zendesk, Front, your phone tree). Inbound conversations route to it first; it answers from your KB and acts on customer accounts through scoped tool calls. Anything it cannot resolve escalates to a human with the full thread, customer record, and a one-line summary.
Where it fits
Best for B2B SaaS and B2C product support where the top-20 questions cover most of inbound volume. Cuts mean response time, frees senior agents for retention conversations and incident triage.
Guardrails
The agent never closes a billing dispute, processes a refund above a configured threshold, or speaks to anything it cannot cite. Citations to source-of-truth docs are attached to every reply.