Stabilizing and Scaling a Mission-Critical Logistics Platform Without Disruption

Customer Snapshot

Industry: Logistics & Transport

Region: South Africa

Platform: Internal transport & finance platform (RICI)

Engagement Model:

• Scrums.com Plan: Recommended
• Dedicated Development Team
• Platform Maintenance
• Integration Delivery
• SEOP (Software Engineering Orchestration Platform)

The Challenge

As Reinhardt Transport Group (RTG) expanded, their trusted internal RICI platform needed to support multiple business units - without destabilizing day-to-day logistics and finance operations.

Key challenges included:

Stalled system integration

• Two new business units (QSA BM Hauliers and QSA RT Loaders) needed to be integrated
• APIs were already prepared, but delivery had slowed
• No clear visibility into what was complete vs outstanding

Platform usability & trust

• Users needed a clean way to work across divisions
• Any UI or workflow changes had to preserve platform stability and confidence

Communication gaps

• Updates were too technical for non-technical stakeholders
• Leadership needed clear, plain-English reporting on progress, risks, and decisions

Forward planning uncertainty

• A new 12-month maintenance term was approaching
• RTG wanted to explore BI and AI opportunities - without premature commitment or risk

The Goal

• Unblock and complete the stalled integration
• Support multiple business units within one stable platform
• Improve stakeholder visibility and confidence
• Enter the next maintenance term with clarity and reduced risk
• Lay foundations for future data, BI, and AI initiatives

Scrums.com Solution

Scrums.com acted as both a delivery partner and coordination layer, restoring momentum while protecting platform stability.

Key components included:

Integration Delivery

• Connected RICI to new QSA databases using existing APIs
• Built UI components allowing users to seamlessly switch between divisions
• Ensured alignment with RTG’s ERP and operational workflows

Maintenance Reset & Governance

• Ran a formal maintenance renewal kickoff
• Audited prior work and validated delivery status
• Created a clear, shared backlog with owners and next steps

Executive-Friendly Reporting

• Reworked reporting into concise, decision-oriented updates
• Focused on: What’s done, What’s in progress, What’s blocked, and What decisions are required

Future Readiness (No Lock-In)

• Documented assumptions and integration constraints
• Introduced BI and AI possibilities via a free, exploratory AI workshop
• Positioned innovation as optional and value-led, not forced

Results

• Stalled integration reactivated with clear ownership and delivery momentum
• Multiple business units supported within a single, trusted platform
• Platform stability preserved throughout delivery
• Stakeholder communication simplified and actionable
• New maintenance term entered with: Shared expectations, Reduced delivery risk, Improved trust and alignment, and Clear foundation established for future BI and AI initiatives

Why This Matters

For logistics and transport organizations, platform stability is non-negotiable.

RTG achieved:

• Continued operational confidence while scaling systems
• Clear accountability across engineering and stakeholders
• A pragmatic path to modernization without disruption
• Optional innovation readiness - on their terms

Modernizing logistics platforms doesn’t require a risky rebuild

Scrums.com helps logistics and transport businesses integrate, stabilize, and evolve their platforms - while keeping operations running smoothly.

👉 Request a Logistics Platform Integration Assessment