Modernizing a Talent Assessment Platform Through Structured Discovery & Design
Customer Snapshot
Industry: Talent Assessment & Management
Region: South Africa (Global operations)
Platform: Proprietary assessment and talent management application
Engagement Model:
Delivery Model:
- Phase-based discovery and design engagement
- Collaborative workshops and stakeholder alignment sessions
- ClickUp, Figma, and shared documentation for transparency and handover
The Challenge
Top Talent Solutions (TTS) operates a core assessment platform used across multiple industries and geographies to support leadership assessment, graduate selection, succession planning, and executive decision-making.
While the platform delivered strong underlying functionality, it faced increasing challenges as user expectations and competitive standards evolved.
Key challenges included:
Usability and adoption constraints
- Suboptimal user experience and unclear navigation
- Inconsistent interface patterns across key workflows
- Friction points impacting adoption and efficiency
Competitive design pressure
- Competitors adopting modern UX standards and intuitive interfaces
- Visual design lagging behind market expectations
- Risk of reduced differentiation despite strong assessment capability
Delivery risk during improvement
- Platform actively used in live assessment processes
- Changes needed to avoid disruption to ongoing client engagements
- Improvements required both incrementally and strategically
TTS needed clarity - not just on what to improve, but how to evolve the platform sustainably.
The Goal
- Establish clear visibility into usability and experience gaps
- Align stakeholders on product direction and feature priorities
- Modernize the application interface without disrupting live operations
- Create a scalable design foundation for future development
- Enable internal engineering teams with clear, actionable outputs
Scrums.com Solution
Scrums.com partnered with TTS to deliver a structured, outcome-driven discovery and design engagement focused on clarity, alignment, and sustainability.
UX & UI Audit
A comprehensive UX/UI audit was conducted to establish baseline usability insights and identify high-impact improvement opportunities.
This included:
- Evaluation of user flows, navigation logic, and accessibility
- Assessment of visual consistency and brand alignment
- Identification of friction points limiting engagement and adoption
The audit created a shared understanding of current constraints and informed prioritization decisions.
Discovery Workshops & Feature Definition
Scrums.com facilitated targeted discovery workshops to align stakeholders on requirements, business objectives, and functional expectations.
Outcomes included:
- Product Requirements Documentation (PRD)
- Feature scoping and prioritization
- As-Is and To-Be process clarity
- Consolidated documentation serving as a single source of truth
This phase removed ambiguity and established a clear path forward for both design and engineering teams.
Final UI Designs & Design System
High-fidelity UI designs were produced for core features, supported by a scalable design system aligned with TTS’s brand and long-term goals.
This provided:
- Interactive prototypes simulating real user workflows
- Clear visibility into the future user experience
- Consistent design standards for ongoing development
- A maintainable foundation supporting future enhancement
Results
- Clear visibility into critical usability barriers and improvement opportunities
- Full stakeholder alignment on product direction and feature scope
- Centralized documentation framework for long-term maintainability
- Modernized UI designs while preserving user control
- A sustainable, scalable design foundation for future development
The platform gained clarity and direction without introducing delivery risk.
Why This Matters
Product modernization initiatives often fail when teams jump straight into rebuilds without alignment or clarity.
TTS achieved:
- Improved user experience without operational disruption
- A shared understanding of product priorities across stakeholders
- Design standards that scale with future requirements
- Reduced risk in ongoing product evolution
This approach transformed uncertainty into a controlled, confidence-driven roadmap.
Modernizing assessment platforms doesn’t require risky overhauls
Scrums.com helps talent solutions providers clarify product direction, improve user experience, and build sustainable design systems - while keeping critical services running.
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