Modernizing a Mission-Critical Ticketing Platform While Scaling Quality and Reliability

Customer Snapshot

Industry: FinTech & Technology

Region: South Africa

Platform: Core ticketing & data management platform (DMP)

Engagement Model:

• Scrums.com Plan: Enterprise
• Custom Software Development
• Quality Assurance
• Platform Modernisation
• Enterprise Modernisation & Ongoing Delivery

The Challenge

Computicket operates a large, interconnected ticketing ecosystem supporting high transaction volumes, complex integrations, and strict reliability requirements. As the platform evolved, quality, coordination, and release confidence became increasingly difficult to maintain.

Key challenges included:

Legacy platform modernisation

• Large, tightly coupled systems supporting live ticketing transactions
• Central dependency on shared services and the Data Management Portal (DMP)
• Need to modernize incrementally without disrupting live operations

Complex integrations

• Multiple internal and third-party integrations, including payment providers
• High risk associated with API changes and downstream dependencies
• Requirement for strict release and incident governance

Quality & reliability at scale

• Manual testing no longer sufficient for platform complexity
• Increasing need for automation, regression coverage, and performance testing
• Requirement for structured QA lifecycle across frequent releases

Cross-team coordination

• Multiple delivery teams across engineering, QA, and client stakeholders
• Rapid release cycles requiring tight alignment and clear communication

The Goal

• Modernize a mission-critical platform safely and incrementally
• Improve delivery velocity without increasing risk
• Strengthen QA discipline and release confidence
• Reduce production incidents and defect leakage
• Establish a repeatable, enterprise-grade delivery model

Scrums.com Solution

Scrums.com partnered closely with Computicket to embed disciplined engineering and QA practices aligned with enterprise delivery standards.

Key components included:

Platform & API modernisation support

• Ongoing backend API development supporting: Authentication and user management, Organisation and payment configuration, and Transaction and service fee management
• Continued support of the Data Management Portal (DMP) as the platform backbone
• Incremental modernisation approach to minimise risk

Enterprise-grade QA & testing strategy

• Structured test lifecycle covering: Unit testing, Functional Integration Testing (FIT), System Integration Testing (SIT), Regression testing, User Acceptance Testing (UAT)
• Clear entry and exit criteria with formal sign-off gates
• Centralized defect management with severity-based SLAs

Test automation & continuous improvement

• Automation focused on high-risk, high-frequency user journeys
• Regression packs for core platform functionality
• Enterprise-aligned tooling: Selenium / Playwright, CI/CD integration, and Nightly and scheduled regression runs
• Continuous QA–engineering feedback loops to reduce defect leakage

Delivery governance & collaboration

• Daily standups with clear action tracking
• Centralized product wiki covering: Engineering standards, QA processes, Architecture and environments, and Decision and risk logs
• Clear roles, responsibilities, and escalation paths across teams

Design & quality

• Enterprise-grade testing and release governance
• Strong focus on: Reliability, Performance, Security, and Maintainability
• Performance testing strategies designed for peak transaction volumes
• Structured reporting on test coverage, defect density, and release readiness

Results

• Improved delivery velocity without sacrificing quality
• Increased confidence in releases through structured testing and automation
• Reduced production incidents and faster issue resolution
• Stronger collaboration between engineering, QA, and client teams
• A scalable foundation for continued platform modernisation

Computicket established a repeatable, enterprise-ready delivery model capable of supporting ongoing change in a mission-critical system.

Why This Matters

For high-transaction platforms, reliability and quality are non-negotiable.

Computicket achieved:

• Safer, faster releases at enterprise scale
• Reduced operational and incident risk
• QA treated as a first-class delivery discipline
• A sustainable modernisation path without big-bang rewrites
• Strong governance across engineering and testing teams

Modernising mission-critical platforms requires more than code

It requires discipline, quality, and trust.

Scrums.com helps enterprise teams stabilise, modernize, and scale complex digital platforms while maintaining reliability and performance.

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