Customer Snapshot
Industry: FinTech & Technology
Region: South Africa
Platform: Core ticketing & data management platform (DMP)
Engagement Model:
- Scrums.com Plan: Enterprise
- Custom Software Development
- Quality Assurance
- Platform Modernisation
- Enterprise Modernisation & Ongoing Delivery
The Challenge
Computicket operates a large, interconnected ticketing ecosystem supporting high transaction volumes, complex integrations, and strict reliability requirements. As the platform evolved, quality, coordination, and release confidence became increasingly difficult to maintain.
Key challenges included:
Legacy platform modernisation
- Large, tightly coupled systems supporting live ticketing transactions
- Central dependency on shared services and the Data Management Portal (DMP)
- Need to modernize incrementally without disrupting live operations
Complex integrations
- Multiple internal and third-party integrations, including payment providers
- High risk associated with API changes and downstream dependencies
- Requirement for strict release and incident governance
Quality & reliability at scale
- Manual testing no longer sufficient for platform complexity
- Increasing need for automation, regression coverage, and performance testing
- Requirement for structured QA lifecycle across frequent releases
Cross-team coordination
- Multiple delivery teams across engineering, QA, and client stakeholders
- Rapid release cycles requiring tight alignment and clear communication
The Goal
- Modernize a mission-critical platform safely and incrementally
- Improve delivery velocity without increasing risk
- Strengthen QA discipline and release confidence
- Reduce production incidents and defect leakage
- Establish a repeatable, enterprise-grade delivery model
Scrums.com Solution
Scrums.com partnered closely with Computicket to embed disciplined engineering and QA practices aligned with enterprise delivery standards.
Key components included:
Platform & API modernisation support
- Ongoing backend API development supporting: Authentication and user management, Organisation and payment configuration, and Transaction and service fee management
- Continued support of the Data Management Portal (DMP) as the platform backbone
- Incremental modernisation approach to minimise risk
Enterprise-grade QA & testing strategy
- Structured test lifecycle covering: Unit testing, Functional Integration Testing (FIT), System Integration Testing (SIT), Regression testing, User Acceptance Testing (UAT)
- Clear entry and exit criteria with formal sign-off gates
- Centralized defect management with severity-based SLAs
Test automation & continuous improvement
- Automation focused on high-risk, high-frequency user journeys
- Regression packs for core platform functionality
- Enterprise-aligned tooling: Selenium / Playwright, CI/CD integration, and Nightly and scheduled regression runs
- Continuous QA–engineering feedback loops to reduce defect leakage
Delivery governance & collaboration
- Daily standups with clear action tracking
- Centralized product wiki covering: Engineering standards, QA processes, Architecture and environments, and Decision and risk logs
- Clear roles, responsibilities, and escalation paths across teams
Design & quality
- Enterprise-grade testing and release governance
- Strong focus on: Reliability, Performance, Security, and Maintainability
- Performance testing strategies designed for peak transaction volumes
- Structured reporting on test coverage, defect density, and release readiness
Results
- Improved delivery velocity without sacrificing quality
- Increased confidence in releases through structured testing and automation
- Reduced production incidents and faster issue resolution
- Stronger collaboration between engineering, QA, and client teams
- A scalable foundation for continued platform modernisation
Computicket established a repeatable, enterprise-ready delivery model capable of supporting ongoing change in a mission-critical system.
Why This Matters
For high-transaction platforms, reliability and quality are non-negotiable.
Computicket achieved:
- Safer, faster releases at enterprise scale
- Reduced operational and incident risk
- QA treated as a first-class delivery discipline
- A sustainable modernisation path without big-bang rewrites
- Strong governance across engineering and testing teams
Modernising mission-critical platforms requires more than code
It requires discipline, quality, and trust.
Scrums.com helps enterprise teams stabilise, modernize, and scale complex digital platforms while maintaining reliability and performance.
