Mobile App Maintenance Services

Our structured maintenance process ensures proactive issue prevention, rapid response to problems, and continuous improvement of your mobile application.

Onboarding & Assessment (1 week)

We begin by understanding your app's architecture, codebase, infrastructure, and current maintenance challenges. Our team conducts a comprehensive audit, sets up monitoring tools, and establishes maintenance protocols aligned with your business needs.

Activities:

• Codebase review and documentation analysis
• Infrastructure and deployment process assessment
• Monitoring tools setup (Crashlytics, analytics, performance)
• Historical issue analysis and pain point identification
• SLA definition and communication protocols
• Access provisioning (repositories, app stores, analytics)

Deliverable: Maintenance assessment report, monitoring dashboard, and support protocols

Proactive Monitoring (Ongoing)

24/7 automated monitoring tracks app health, performance, crashes, and security vulnerabilities. Our team receives real-time alerts for critical issues and reviews metrics daily to identify trends and potential problems before they impact users.

Activities:

• Real-time crash and error monitoring
• Performance metrics tracking (load times, API response)
• Security vulnerability scanning
• User analytics and behavior monitoring
• App Store rating and review monitoring
• Trend analysis and anomaly detection

Deliverable: Continuous monitoring with instant alerts and weekly health reports

Issue Resolution (As Needed)

When issues arise, our team rapidly investigates, reproduces, fixes, and deploys solutions based on priority levels. Critical production issues receive immediate attention with fixes typically deployed within 48 hours.

Activities:

• Issue triage and priority assignment
• Root cause analysis and reproduction
• Bug fix development with unit testing
• Code review and quality assurance
• Deployment to production via CI/CD
• Verification and user communication

Deliverable: Issue resolution with root cause documentation

OS Compatibility Updates (Quarterly)

As Apple and Google release new iOS and Android versions, we proactively test your app, identify compatibility issues, update deprecated code, and ensure smooth transitions without disrupting your users.

Activities:

• Beta version testing on new iOS/Android releases
• Deprecated API identification and replacement
• UI/UX adjustments for OS design changes
• Third-party SDK compatibility verification
• Performance testing on new OS versions
• Staged rollout with compatibility monitoring

Deliverable: OS-compatible app version released before public launch

Performance Optimization (Monthly)

Regular performance audits identify optimization opportunities. We improve load times, reduce battery consumption, optimize database queries, and enhance user experience based on performance metrics and user feedback.

Activities:

• Performance profiling and bottleneck identification
• Database query optimization
• Image and asset optimization
• Network request efficiency improvements
• Memory leak detection and fixing
• Battery usage optimization

Deliverable: Performance improvement report with measurable metrics

Feature Enhancements (As Planned)

Based on user feedback, analytics, and business goals, we iteratively enhance your app with new features, UI improvements, and functionality expansions, keeping your application competitive and users engaged.

Activities:

• User feedback and analytics review
• Feature prioritization and planning
• Design and development of enhancements
• A/B testing for new features
• Gradual rollout with success metrics
• User communication and documentation

Deliverable: Enhanced app version with new features and improvements

Mobile app maintenance costs typically range from $5,000-$20,000 per month depending on app complexity, platform (iOS, Android, or both), maintenance scope, and support level requirements. Simple apps with basic maintenance may cost $5,000-$8,000 monthly depending on team composition, while complex enterprise applications requiring 24/7 support, frequent updates, and dedicated teams can exceed $20,000 per month. Most businesses allocate 15-20% of their original app development budget annually for ongoing maintenance and support.

At Scrums.com, we provide flexible, transparent application maintenance services through our Software Engineering Orchestration Platform (SEOP). Whether you need retainer hours, a dedicated maintenance team, or on-demand support, our usage-based pricing means you only pay for what you use. As a software development company with 13 years of experience maintaining 400+ mobile apps, we deliver reliable support at 40-60% lower costs than traditional US-based agencies while providing real-time visibility into all maintenance activities. Factors that affect app cost can include...

App Complexity

Simple apps with straightforward architecture require less maintenance time than complex applications with custom backends, third-party integrations, real-time features, or advanced functionality. Apps with microservices, complex data synchronization, or payment processing typically need more intensive maintenance.

Platform Coverage

Maintaining a single platform (iOS or Android) costs less than supporting both platforms simultaneously. Cross-platform apps built with React Native or Flutter may have shared maintenance efficiencies, but native apps on both platforms require platform-specific updates and testing.

Support Level & SLA

Basic maintenance with business-hours support costs less than premium tiers with 24/7 monitoring, guaranteed response times, and emergency support. Higher SLA commitments requiring faster bug resolution and dedicated resources increase monthly costs.

‍Update Frequency

Apps requiring frequent feature updates, A/B testing, or rapid iteration need more developer hours than apps with stable functionality requiring only OS compatibility and security updates. Monthly update cycles cost more than quarterly maintenance schedules.

Integration Complexity

Apps with numerous third-party integrations (payment gateways, analytics, CRMs, marketing tools) require more maintenance as SDKs update, APIs change, and compatibility issues arise. Each integration point adds maintenance overhead.

Monitoring & Infrastructure

Advanced monitoring with custom dashboards, detailed analytics, and comprehensive crash reporting costs more than basic monitoring. Apps with complex backend infrastructure, multiple environments, and sophisticated CI/CD pipelines require additional maintenance resources.