Platform-enabled visibility
Every engagement runs through the SEOP: system health, incident tracking, performance metrics and maintenance activity in unified dashboards that connect Jira, GitHub, AWS and your monitoring platforms in one view.
Software Maintenance & Support Services
Software maintenance on a retainer, run on the Scrums.com platform: 24/7 monitoring, bug fixes and incident response under SLA, security patches, performance work and mobile app upkeep. Scrums.com owns uptime and response times, with every incident, fix and release visible in one dashboard.
Maintaining software since 2012 · Trusted by 400+ companies · 40-60% cost savings versus US and UK agencies
- 24/7 monitoring
- Response SLAs
- Security patches
- Mobile app upkeep
< 2 hrs
Critical issue response
24 hrs
High-priority bug response
94%
Client renewal rate
40-60%
Lower cost than US and UK agencies
< 21 days
Maintenance team monitoring
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Maintenance scopes you can put on retainer
§ maintenance / scopesFixed-scope work from the scopes register. Milestone-based, SLA-backed and run on the platform. Keeping a shipped app healthy? See mobile app development.
Maintenance SLAPlatform Maintenance SLAKeep your applications at peak performance with proactive maintenance. From bug fixes to security checks and updates, we ensure reliability, uptime, and long-term scalability.View scope Managed SLAUptime & Incident SLA24/7 production support under tiered SLAs: critical incidents answered inside 2 hours, high-priority inside 24 — with AI-powered anomaly detection, engineer-led response, and prevention work that cuts repeat incidents.View scope Outcome-driven sprintCritical Application RescueStabilize a failing, broken, or abandoned application, restore reliable operation, and create a prioritized path forward.View scope
02
AI-native software maintenance on the Scrums.com platform
§ maintenance / aiSoftware maintenance on Scrums.com runs as a retainer-shaped workstream: monitoring, fixes, patches, performance work and planned upkeep, run to response SLAs on the SEOP platform with Scrums.com accountable for uptime. Prevention comes first. AI agents analyse application logs, error rates, performance metrics and user behaviour to predict issues before they occur; engineers own root causes, fixes and the maintenance roadmap.
AI-powered preventive maintenance
Agents flag potential bottlenecks, suggest optimizations and alert on degrading performance trends, catching problems early and reducing emergency fixes by 60%.
Engineers who know your stack
Engineers with deep expertise in Node.js and React, .NET and Angular, Python and Django, or legacy systems learn your codebase and business logic, providing the continuity that prevents repeated issues.
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Software maintenance and support since 2012
§ maintenance / company2012Maintaining software since
400+Companies trust the platform
40-60%Lower cost than US and UK agencies
94%Client renewal rate
Traditional managed service providers often lack the software development expertise to understand your application. Scrums.com maintenance engineers are engineers first and maintenance providers second, drawn from 10,000+ vetted developers across modern and legacy stacks. Clients stay because maintenance prevents problems, not just reacts to them.
04
What the software maintenance retainer covers
§ maintenance / areasApplication maintenance services under response SLAs
Continuous monitoring of application health, performance metrics, error rates and infrastructure stability, with AI-powered anomaly detection and automated alerts. Bugs, crashes and user-reported issues are reproduced, root-caused, fixed and deployed under priority-based SLAs: critical production issues answered inside 2 hours, high-priority bugs inside 24.
- 24/7 application and infrastructure monitoring in the SEOP dashboard
- Priority-based triage with root-cause analysis on every fix
- Production deployment with rollback capability
- Postmortems and prevention plans for critical incidents
Mobile app maintenance services for iOS and Android
Shipped iOS, Android and cross-platform apps kept stable, secure and compatible: crash reports monitored and critical fixes deployed within 48 hours, iOS and Android betas tested months before public launch, deprecated APIs replaced, and OS compatibility updates shipped 2-4 weeks before new versions reach users.
- Crash triage with Firebase Crashlytics, Sentry and Bugsnag
- Quarterly OS compatibility reviews ahead of Apple and Google launches
- Third-party SDK updates and store compliance
- Feature enhancements from user feedback and analytics
Security patches and vulnerability management
Security advisories from NIST, CVE databases and technology bulletins monitored; frameworks, libraries and third-party dependencies updated; compliance kept current with SOC 2, GDPR, HIPAA and industry standards. Critical vulnerabilities (CVSS 9.0+) are patched within 24-48 hours and high-priority ones within a week, tested in staging before production.
- Dependency and CVE monitoring across your codebases
- Emergency patching for critical vulnerabilities
- Every update tested in staging before production
- Audit trails maintained for compliance reviews
Performance optimization and technical debt reduction
Fast response times, efficient resource usage and a good user experience kept as the system grows: database queries optimized, memory consumption reduced, caching strategies implemented and infrastructure scaled. Planned monthly maintenance reduces technical debt, updates dependencies and verifies backups and disaster recovery.
- Performance profiling and bottleneck removal
- Database tuning, caching and code refactoring
- Technical debt reduction in scheduled maintenance windows
- Backup verification and disaster recovery testing
Third-party integration and web estate maintenance
Third-party API integrations, payment gateways, analytics tools and external services kept working: integration health monitored, API version updates handled, connection issues fixed and authentication flows maintained, so data keeps moving between your software and external platforms.
- Integration health monitoring and alerting
- API version updates handled as providers change
- Authentication flows and payment gateways maintained
- Web apps, marketing sites and internal tools under one SLA
Infrastructure and DevOps support
Cloud infrastructure, CI/CD pipelines, deployment processes and DevOps workflows managed: server updates, database backups, disaster recovery planning, load balancing optimization, containerization management and infrastructure-as-code maintenance, so deployments stay reliable and scalable.
- Server, runtime and database updates
- Database backups and disaster recovery planning
- Load balancing and container management
- Infrastructure-as-code kept current
Every area is a scope
Maintenance scopes register Each capability above is delivered as an SLA-backed scope from the register: agreed response times, a maintenance plan, evidence in the SEOP dashboard, and no timesheets.
05
From onboarding assessment to quarterly reviews
§ maintenance / runSupport management runs through the SEOP: every ticket, incident, fix and release is tracked against its SLA, with weekly health reports, monthly maintenance reports and quarterly strategic reviews. Onboarding completes in the first week; takeovers of software built by other teams reach effective maintenance within 2-4 weeks.
Process Five phases
- Onboarding and system assessment · week 1Codebase, architecture and infrastructure reviewed, technical debt and historical issues mapped, monitoring set up, SLAs and communication protocols defined, and a baseline created for ongoing support.
- Proactive monitoring · ongoing24/7 automated monitoring of application health, performance, errors, security vulnerabilities and infrastructure, with real-time alerts, daily metric reviews, capacity recommendations and weekly health reports.
- Incident response and resolution · as neededPriority-based triage, root-cause analysis, fixes tested in staging and deployed with rollback capability, stakeholder communication throughout, and postmortems for critical issues.
- Planned maintenance and optimization · monthlySecurity patches and dependency updates, performance tuning, technical debt reduction, database maintenance, infrastructure upgrades, documentation updates and backup verification.
- Strategic planning · quarterlyBusiness reviews with your leadership: system health trends, roadmap alignment, cost optimization, scalability planning, modernization recommendations and SLA performance review.
Stack Technologies we support
- MonitoringNew Relic, Datadog, Sentry, CloudWatch and Application Insights, or your existing stack, with every signal flowing into the SEOP.
- MobileFirebase Crashlytics, Sentry and Bugsnag for crashes; Firebase Performance for app metrics; XCTest, Espresso and Appium for automated tests.
- StacksNode.js, React, Python, .NET, Java, PHP and Ruby, plus legacy application maintenance on .NET Framework, Java EE, COBOL and mainframe systems.
- DeliveryGitHub Actions, GitLab and Bitbucket pipelines, Git branching for stable releases, and Jira, Slack and the SEOP dashboard for transparent updates.
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Retainer shapes and response SLAs
§ maintenance / slaShape Three ways to structure maintenance
- Retainer hoursA monthly allocation for bug fixes, updates, patches and optimizations. Unused hours roll over, up to 20%.Best for: Established apps with moderate, predictable maintenance needs
- Part-time dedicated coverageEngineers working part-time exclusively on your systems, with deep codebase knowledge and faster response times.Best for: Mission-critical applications that need consistent attention
- Full-time maintenance coverageFull-time DevOps, backend engineers and support specialists providing 24/7 monitoring and proactive optimization.Best for: Enterprise platforms with zero-downtime requirements
SLA Response and patch times
- Critical production issue
- < 2 hoursresponse
- High-priority bug
- 24 hoursresponse
- Critical vulnerability (CVSS 9.0+)
- 24-48 hourspatched
- High-priority vulnerability
- 1 weekpatched
- Critical mobile crash
- 48 hoursfix deployed
- New iOS or Android release
- 2-4 weeks earlycompatibility update
SLAs are defined during onboarding and tracked in the SEOP.
Every retainer includes
- SEOP platform access
- AI Agent Gateway monitoring
- Dedicated account manager
- Weekly, monthly and quarterly reporting
- Monthly scaling with no penalties
- Security and compliance upkeep
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When a software maintenance retainer makes sense
§ maintenance / fitIt makes sense when
Your internal team is maxed out building new features
Maintenance tasks keep slipping. The retainer handles ongoing support so your team can focus on innovation.
Frequent downtime or performance issues hit users and revenue
Proactive monitoring prevents issues before they escalate.
You inherited legacy software with limited documentation
Engineers learn your systems and provide institutional continuity.
You need 24/7 monitoring but cannot afford a full in-house ops team
Enterprise-grade support at 40-60% lower cost than US and UK equivalents.
Your app must keep up with new iOS and Android versions
Compatibility updates ship before the new versions reach your users, so the app never breaks on upgrade.
Consider alternatives when
You need a major system overhaul
Replatforming or rebuilding a legacy system is a modernization programme. Legacy App Modernization →
You need infrastructure and pipeline work as a project
CI/CD, infrastructure-as-code, Kubernetes and SRE practices run as DevOps workstreams. DevOps Engineering →
You need specialised QA automation
Automation frameworks, AI-generated tests and CI/CD quality gates are their own workstream. Software Testing & QA →
You want engineers embedded in a team you direct
Add dedicated engineers from the register to your own delivery process. Dedicated development teams →
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Software maintenance and support FAQs
§ maintenance / faqWhat is the difference between software maintenance and development?
Software maintenance keeps existing systems stable, secure and performant through bug fixes, security patches, performance optimization and infrastructure support. Development builds new features and functionality. Many clients run the maintenance retainer alongside development workstreams from the scopes register, on the same platform.
How quickly can you respond to critical production issues?
Critical response time is under 2 hours for production outages affecting users or revenue. High-priority bugs receive 24-hour response times. Non-urgent maintenance tasks are scheduled through regular sprint planning. All response times are backed by SLAs defined during onboarding and tracked transparently through the SEOP.
Do you support legacy systems and older technologies?
Yes. Maintenance engineers cover modern stacks (Node.js, React, Python) and legacy technologies (.NET Framework, Java EE, PHP, Ruby, COBOL, mainframe systems). Older systems are maintained while modernization paths that reduce risk are planned gradually; a major overhaul runs as a modernization programme.
Can you maintain software you did not build?
Yes. Most maintenance clients have software built by other teams or vendors. Onboarding includes a code review, architecture assessment, technical debt analysis, documentation review and knowledge transfer. Within 2-4 weeks the team typically understands the system well enough to begin effective maintenance, and monitoring and support protocols are set up immediately.
How do you handle security vulnerabilities?
Security advisories from NIST, CVE databases and technology-specific bulletins are monitored. Critical vulnerabilities (CVSS score 9.0+) receive emergency patching within 24-48 hours. High-priority vulnerabilities are patched within 1 week. All security updates are tested in staging before production deployment to prevent introducing new issues.
What happens when Apple or Google releases new OS versions?
iOS and Android beta releases are monitored months before public launch. Your app is tested on the betas, compatibility issues are identified and deprecated APIs are updated. OS compatibility updates typically deploy 2-4 weeks before new versions launch publicly, so your app never breaks when users upgrade. OS compatibility updates are included in every maintenance plan.
What monitoring tools do you use?
The team integrates with your existing monitoring stack (New Relic, Datadog, Sentry, CloudWatch, Application Insights) or sets up comprehensive monitoring with industry-standard tools. All monitoring data flows into the SEOP for unified visibility, with AI agents analysing patterns to predict issues before they impact users.
What is included in monthly maintenance reports?
System health summary, incidents resolved, performance metric trends, security patches applied, dependency updates, technical debt addressed, infrastructure changes, upcoming maintenance recommendations and cost analysis. All data is available in real time in the SEOP dashboards, with formatted reports delivered for stakeholder review.
What happens if maintenance uncovers development work?
When maintenance uncovers issues that need significant development (major refactoring, new features, architecture changes), the findings are documented with scope estimates and a recommended engagement: a development workstream from the scopes register, or engineers from the hire register, all within the same platform.
Do you provide documentation for work performed?
Yes. Every maintenance activity is documented with the issue description, root cause analysis, fix implemented, testing performed and deployment notes. System documentation, runbooks for common issues, architecture diagrams and knowledge base articles are kept up to date, so institutional knowledge is preserved.
SOFTWARE MAINTENANCE · SORTED
Software that stays up, patched and fast.
Software maintenance services on a retainer, run on the Scrums.com platform: 24/7 monitoring, response SLAs, security patches and mobile app upkeep, with every incident and fix visible and Scrums.com accountable for uptime.
MONITORING · FIXES · PATCHES · PERFORMANCE · UPKEEP