Overview
Once your agreement is signed, Scrums.com begins getting your team live, your workspace configured, and your first sprint underway. This page explains exactly what happens next, who does what, when you’ll hear from us, and what to expect at each stage. Every new client goes through this journey, regardless of product, region, or team size.The Three Phases
Phase 1: Sign
What happens on our side
The moment your agreement is signed, Scrums.com’s systems automatically trigger the following:- Your engagement is created in our delivery platform
- A dedicated Client Partner (CP) is assigned to your account
- Your client workspace and folder are provisioned
- Your invoice is generated and sent within 24 hours
What you’ll receive
Day 1 — Congratulations email from Scrums.com Your Account Executive will send a welcome email confirming that you’re signed and outlining what comes next. This email introduces your Client Partner and sets expectations for the days ahead. Day 2 — Invoice email from our Billing team Your first invoice arrives with payment details and a due date. Delivery planning begins immediately, and your formal kickoff is scheduled once payment is received. After the first invoice, ongoing invoices are issued on the 1st of every month. For hourly engagements, a quarterly reconciliation runs at quarter-end — unused billed hours are credited and any worked-but-not-yet-billed hours are invoiced. Timesheets are provided at quarter-end. See Billing & Usage for full terms.Phase 2: Onboarding & Kickoff
Step 1 — Meet Your Client Partner
Within one to two days of signing, your Client Partner will reach out directly to introduce themselves and schedule your Onboarding Session. Your Client Partner is your primary point of contact at Scrums.com. They will guide your entire journey — from first session through to ongoing delivery and reviews. When you receive this email, reply with your availability for the next 2–3 days. The session takes approximately 45 minutes.Step 2 — Onboarding Session (Meet & Greet)
Duration: 45 minutes | Led by: Your Client Partner | Also present: Account Executive, Head of Delivery (where applicable) This session is about alignment — not technical detail. The goal is to make sure Scrums.com fully understands your context before your delivery team is introduced.
After this session, your Client Partner will coordinate internally to finalise your delivery team and confirm your kickoff date.
Between your Onboarding Session and Kickoff, we will:
- Finalise Integrations to power up your metrics
- Introduce your dedicated delivery team
- Align sprint cadence and ceremonies with your team
- Schedule your first check-in and quarterly Executive Business Review (EBR)
Step 3 — Formal Kickoff Meeting
When: Your subscription start date (Day 1 of your engagement) Lead by: Your Client Partner Participants: Your team, Delivery Lead, Account Executive, Client Partner This is the session where your delivery team is officially introduced and work begins. It is action-oriented — by the end, your first sprint is planned and everyone knows what they are doing. Kickoff agenda:- Welcome & introductions — Your Scrums.com delivery team meets your team
- Expectations & project deep-dive — You share your immediate priorities, success criteria, and context
- Scope & success criteria — We align on what “done” looks like for the first milestone
- Ways of working & tools — Sprint cadence, communication norms, tooling, and access are confirmed
- Team integration — Your Scrums.com engineers are moved into your operating model
- Q&A & final alignment — Any remaining questions are resolved before the sprint begins
Phase 3: Post-Kickoff
Once your kickoff is complete, your engagement is live. Here is what to expect in the days that follow:- Kickoff summary email — A written recap of everything agreed in the kickoff session, sent by your Client Partner within 24 hours
- Delivery workspace access — Your Scrums.com workspace is fully set up and accessible
- First check-in invite — A recurring check-in is scheduled between you and your Client Partner
- Executive Business Review (EBR) scheduled — Your quarterly review cadence is confirmed
Your Key Contacts
Timeline Summary
Questions about your onboarding? Contact your Client Partner directly, or email support@scrums.com.