Support channels
In-app chat
The fastest way to get help for platform-related questions. Available via the chat icon in the bottom-right corner of your workspace. Use this for quick questions and platform navigation help.
Email support
support@scrums.com — monitored during business hours (GMT).
Response times by subscription tier:
| Tier | Response SLA |
|---|
| Standard | 24 hours |
| Recommended | 8 hours |
| Enterprise | 4 hours |
Your Enablement Partner
For delivery-related questions, escalations, team performance concerns, and commercial queries, contact your dedicated Enablement Partner directly via email or the shared ClickUp channel for your engagement.
Your Enablement Partner is your primary contact at Scrums.com for anything related to your active delivery teams.
Emergency support (Enterprise)
Enterprise clients have access to 24/7 premium support with a 4-hour SLA for critical production incidents. Contact details and escalation procedures are provided during Enterprise onboarding.
| Purpose | Contact |
|---|
| Technical support | support@scrums.com |
| Billing and accounts | billing@scrums.com |
| New business enquiries | sales@scrums.com |
| Legal and compliance | legal@scrums.com |
| Partnership enquiries | partners@scrums.com |
Headquarters
Scrums.com London, United Kingdom
Website: scrums.com
Office locations: Johannesburg, Cape Town, Nairobi, Lagos, London, New YorkLast modified on March 16, 2026
