Overview
Use of the Scrums.com platform and services is governed by a Master Services Agreement (MSA) and, for each engagement, a Statement of Work (SOW) or Order Form.
For questions about legal terms, contact your Enablement Partner or legal@scrums.com.
Key documents
Master Services Agreement (MSA) — The overarching agreement governing the relationship between Scrums.com and the client. The MSA covers service standards, liability, IP ownership, confidentiality, and termination. A copy is provided with your Order Form.
Order Form — Used for subscription and product orders, referencing the MSA. Each Order Form specifies the products, pricing, and term of your commitment.
Statement of Work (SOW) — Used for On Demand Solutions and larger custom engagements. Defines the specific scope, deliverables, timeline, and acceptance criteria for a fixed engagement.
NDA — Non-Disclosure Agreement, available in South African and International versions. Executed before engineers access client systems or proprietary data.
Contractual commitments
| Topic | Where covered |
|---|
| IP ownership | MSA + Order Form |
| Confidentiality | NDA + MSA |
| Data protection | Data Processing Agreement (DPA) |
| SLAs and support | MSA by tier |
| Cancellation terms | MSA — minimum 12-month initial term |
| Payment obligations | Order Form |
Change management and SOW amendments
For significant scope changes mid-engagement — such as adding new product features or changing the delivery model — a revised SOW or Change Order is issued. Changes are not incorporated into delivery until the amended document is signed.
For legal enquiries including contract queries, NDA requests, compliance documentation, or vendor questionnaires:
Email: legal@scrums.comLast modified on March 13, 2026
