Overview
Scrums.com uses a transparent, subscription-based billing model. This page explains how each billing type works and how to track your usage.Billing types
Subscription (monthly) — A fixed monthly fee for seats, managed services, and platform access. Billed on the same date each month. The rate does not change based on exact hour utilisation within the contracted allocation. Prepaid (blocks and On Demand Solutions) — Payment made upfront before work begins. Hours or scope are defined in the order. No additional charges unless agreed scope is extended. Usage-based — Applies to All cloud infrastructure (AWS, GCP, Azure) and API usage (OpenAI, Twilio, etc.). Billed based on actual consumption plus the Scrums.com management and governance fee.Pricing by delivery model
| Model | Billing type | SKU |
|---|---|---|
| Staff Augmentation: Monthly Seat | Fixed monthly (up to 160h/month per engineer) | TAL-SET-* |
| Staff Augmentation: Hourly | Per approved hour worked, inc. 20% management margin | TAL-HRS-* |
| Staff Augmentation: Hour Block | Prepaid blocks of 40, 80, or 160 hours | TAL-BLK-* |
| Dedicated Teams | Fixed monthly subscription (2+ seats) | TAL-SUB-DDT |
| PDaaS | Monthly subscription (fractional, outcome-based) | MAN-SUB-PDS |
| QA as a Service | Monthly subscription (fractional, outcome-based) | MAN-SUB-QAS |
| Maintenance as a Service | Monthly subscription (fractional, outcome-based) | MAN-SUB-MNT |
| On Demand Solutions | Prepaid, fixed scope per engagement | ODS-SCO-* |
The 20% management fee
For usage-based products — cloud infrastructure, API usage, and hourly talent — Scrums.com adds a 20% fee to the base cost. This covers:- Delivery governance and platform access
- Operational oversight and monitoring
- Vetting, contracting, and HR management
- Performance support and replacement guarantees
Viewing your usage
Navigate to Settings > Billing to view:- Active subscriptions and renewal dates
- Current month’s consumption for usage-based products
- Prepaid balance and remaining hours for any active blocks
- Invoice history with downloadable PDFs
Adding or changing your subscription
To add new seats, upgrade your platform tier, or add a managed service, contact your Enablement Partner. Changes to subscriptions are processed within one business day and reflected in your next billing cycle.Speak to your Account Executive or Enablement Partner for pricing specific to your scope. Published rates apply to standard configurations; custom arrangements are available on Enterprise.