Overview
Delivery governance is how Scrums.com ensures that every engagement runs to a consistent standard and that clients have the visibility and control to hold teams accountable. SEOP applies governance at three levels: process standards, performance measurement, and escalation management. The depth of governance available scales with your subscription tier.Governance by tier
Sprint governance
All Scrums.com teams operate within a structured sprint framework regardless of tier:- Sprint planning — Backlog items are reviewed, estimated, and committed at the start of each sprint
- Daily stand-up — Team members report progress, blockers, and plans daily (async or live)
- Sprint review — Completed work is demonstrated to stakeholders at the end of each sprint
- Retrospective — The team reflects on process improvements after each sprint
Performance measurement
SEOP continuously tracks delivery performance across four dimensions: Throughput — How much work is completed per sprint, measured in story points and ticket counts. Tracked against team commitments and compared to baseline velocity. Quality — Defect escape rates, PR rejection rates, and code quality gate scores from SonarCloud. Trends are visible in the Analytics dashboard. Speed — Cycle time, lead time for changes, and PR cycle time. These indicators show how efficiently work moves through the delivery pipeline. Reliability — Deployment frequency, change failure rate, and mean time to recovery (MTTR). Available on Recommended and Enterprise plans where CI/CD integration is in place.Escalation process
If delivery issues arise that cannot be resolved within the team, the escalation path is:1
Raise with your Enablement Partner
Contact your dedicated Enablement Partner as soon as a risk or issue is identified. Do not wait until sprint end.
2
Delivery Lead engagement
Your Enablement Partner engages the relevant Delivery Lead within 24 hours of the issue being raised.
3
Client Success escalation
If unresolved within 48 hours, the issue is escalated to Scrums.com’s Client Success leadership.
4
Executive escalation (Enterprise)
On Enterprise plans, a dedicated Enablement Team manages escalations proactively with a 4-hour SLA.
Quarterly Business Reviews
On Recommended and Enterprise plans, Scrums.com conducts formal Quarterly Business Reviews (QBRs):- Review delivery performance against agreed benchmarks
- Assess team composition and capacity for the next quarter
- Align roadmap priorities with your Enablement Partner
- Review cost, utilisation, and billing
Governance controls in settings
Workspace Admins can configure delivery governance controls in Administration → Governance:- Minimum Definition of Done criteria per project type
- Required reviewer roles before ticket status advancement
- Automated escalation rules for blocked tickets exceeding a configurable threshold
- Full audit log of policy changes and enforcement events (Enterprise)