Team Observability - Scrums.com Docs

Overview

SEOP captures delivery performance data continuously and surfaces it in your Analytics dashboard. This section explains the key metrics tracked, what they mean, and how to use them to improve delivery outcomes.

DORA Metrics

DORA (DevOps Research and Assessment) metrics are the industry standard for measuring engineering delivery performance. SEOP tracks all four:

Metric	What It Measures	Elite Benchmark
Deployment Frequency	How often code is deployed to production	Multiple times per day
Lead Time for Changes	Time from code commit to production	Less than 1 hour
Change Failure Rate	% of deployments causing failures or requiring rollback	0–15%
Mean Time to Recovery (MTTR)	How long to recover from a production failure	Less than 1 hour

DORA data is available on Recommended and Enterprise plans where pipeline integration is in place.

Sprint Metrics

Metric	Description
Velocity	Story points completed per sprint
Sprint Completion Rate	% of committed items completed by sprint end
Backlog Health	Ratio of items estimated vs. unestimated in the backlog
Defect Rate	Bugs found per sprint as a proportion of output
Rework Rate	% of items returned due to quality issues

Team Metrics

Metric	Description
PR Cycle Time	Time from PR opened to merged
Code Review Participation	% of PRs reviewed by peers
Code Quality Score	SonarCloud quality gate status across the codebase
Utilisation	Hours worked vs. hours contracted per engineer

Using Metrics Effectively

Metrics are most valuable when tracked over time. Scrums.com recommends:

Reviewing sprint metrics weekly as part of your team sync
Using DORA metrics as a quarterly performance baseline
Setting target benchmarks with your Enablement Partner during QBRs
Sharing reports with technical leadership to align delivery investment with business goals

​Overview

​DORA Metrics

​Sprint Metrics

​Team Metrics

​Using Metrics Effectively

Overview

DORA Metrics

Sprint Metrics

Team Metrics

Using Metrics Effectively