summaryEnsure smooth app performance with proactive maintenance, timely fixes, and ongoing support. Get uptime assurance, monthly reports, and optimized reliability.🔒 Sign in for pricing·★ 5.0·● available now·vetted by Scrums.com

delivery · CAT-30030560 · rev 1.0

Platform Maintenance SLA. @platform-maintenance

Deliverydelivery · maintenance · monitoring · supportScrums.com● available now

Part of Software Maintenance Services

5.0Reviews ▾

Rated 5.0 / 5 by clients on GoodFirms.

Read verified reviews on GoodFirms →

Vetted by Scrums.com Platform

Provider Scrums.com

Last review 2026-10-08

01

What you get

the numbers that matter
Ready in

≈ 2 weeks

signed to first PR

Retention

96%

engagements renewed

Match

96%

to your stack & domain

Keep your applications at peak performance with proactive maintenance. From bug fixes to security checks and updates, we ensure reliability, uptime, and long-term scalability.

02

How this operator works

every way of working, already decided
A · capability focus

Owns the system, not the ticket

Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.

B · ways of working

Embedded, async-first, instrumented

Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.

C · reliability posture

Runbooks, canaries, reversible deploys

Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.

D · comms & cadence

Plugged into your Slack & rituals

Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.

E · tooling

Brings a pre-wired stack or adopts yours

Infrastructure and observability as code by default. No bespoke setup tax to absorb.

F · onboarding

Scoped, gated, reversible

Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.

·

Proactive Platform Maintenance Solutions

Keep your applications at peak performance with proactive maintenance. From bug fixes to security checks and updates, we ensure reliability, uptime, and long-term scalability.

Continuous maintenance · 1–12 months+. Managed Maintenance · subscriptions from $3,400. Trusted by thousands of enterprises — PPRO, Huawei, Naspers, Volkswagen, BDO, NIVEA, IAG, IMI, Imperative.

·

A leading software development company

Scrums.com is a trusted leader in offering dedicated development teams.

  • 1,200+ Projects completed — we've helped build over 1,200 amazing projects.
  • 94% Client renewal rate — continuously delivering exceptional value year on year.
  • 3x faster — average time to hire is 9 weeks; with us, code is live in production in 48 hours.
  • 82 Net promoter score — in an industry where 36 is the average, we ensure the best.
·

Seamless maintenance for optimal performance

Proactive monitoring, optimization, and updates to keep your platforms secure, scalable, and performing at their best.

Always-On Monitoring

Ensure 24/7 reliability with continuous system health checks, API monitoring, and issue alerts before they impact performance.

Stay Secure

Protect your systems with regular vulnerability assessments, dependency updates, and supply chain security checks.

Faster, Smarter Performance

Maximize efficiency with regular frontend and backend performance tuning, ensuring seamless user experiences.

Smooth Deployments

Keep your delivery pipelines healthy with proactive CI/CD monitoring and troubleshooting.

Subscriptions starting at $3,400 — find the right package for your business.

·

Why choose Scrums.com Platform Maintenance?

Proactive Maintenance

Stay ahead with 24/7 system monitoring, regular updates, and performance optimizations to ensure seamless operations.

Flexible Subscriptions

Choose from predefined maintenance tiers tailored to your needs — offering the right mix of services for any scale, from startups to enterprises.

Fast Issue Resolution

Identify and resolve potential issues before they impact your business operations, minimizing downtime.

Enhanced Security

Protect your platform with regular vulnerability assessments, dependency updates, and supply chain monitoring.

Real-Time Analytics

Gain insights into your platform's performance with real-time metrics and actionable analytics.

Effortless Scalability

Adapt to evolving business needs with maintenance solutions that grow with your platform.

·

How our maintenance process keeps your platform running smoothly

Ensure optimal platform performance in 3 seamless steps — boost performance and security instantly.

  1. Assess and Plan — We start with a detailed assessment of your platform to identify areas for improvement, including security vulnerabilities, performance bottlenecks, and necessary updates.
  2. Implement and Optimize — Our team integrates seamlessly with your existing operations to deploy improvements, optimize performance, and implement proactive monitoring systems.
  3. Monitor and Evolve — We provide continuous monitoring and regular updates, ensuring your platform remains secure, reliable, and ready to scale as your business grows.
·

Scrums.com Platform Maintenance vs. in-house teams

Explore key benefits like cost-efficiency, scalability, and expertise to keep your platform secure and performing at its best.

Scrums.com Platform MaintenanceHiring an in-house team
ExpertiseAccess to a specialized team with expertise in security, performance, and CI/CD.Limited to in-house staff's existing skill set, often requiring training.
Cost EfficiencyCost-effective subscription tiers with predictable pricing.High costs for salaries, benefits, and ongoing training of in-house staff.
Proactive Monitoring24/7 monitoring with instant issue detection and fast resolution.Reactive approach; often resolves issues only after they occur.
Time to ImplementationPredefined processes ensure rapid deployment and optimization.Slower to implement due to internal capacity and resource constraints.
Technology UpdatesContinuous upgrades, security patches, and dependency updates included.Manual upgrades that depend on internal resource availability.
Focus on Core BusinessAllows your team to focus on innovation and growth.Diverts internal resources from strategic initiatives to maintenance tasks.
ScalabilityEasily scalable to meet business needs with additional resources.Limited scalability; requires hiring and onboarding new team members.
·

Businesses like yours that benefit with Scrums.com

Scalable development teams suited to your specific industry and business needs.

PPRO: Certified Fintech Unicorns

Scrums.com's acclaimed partnership with this FinTech unicorn, PPRO, is evidence of our ability to work with some of the biggest and fastest growing start-ups globally.

Deloitte Mobile App Development

As a result of in-depth market research, a mobile app was developed that provided mentorship opportunities to graduates.

Project UBU: Mobile App and PWA

2,100 downloads in two months, and within the first year, over 19,000 UBU tokens were in circulation with up to 700,000 transactions committed.

·

What our clients say

"Our project was incredibly successful thanks to the guidance and professionalism of the Scrums.com teams. We were supported throughout the robust and purpose-driven process, and clear channels for open communication were established. The Scrums.com team often pre-empted and identified solutions and enhancements to our project, going over and above to make it a success."

— Volkswagen, Automotive Services · Customer Relationship Expert

·

Support FAQs

Everything you need to know about our services and billing. Can't find the answer you're looking for? Let's discuss it.

What makes Scrums.com my ideal development partner?

Trusted by thousands of enterprises, Scrums.com helps businesses scale with our cloud-based engineering subscription platform, offering consistent, cost-effective custom software development, expert teams, and reliable developer analytics. With 14 years of trailblazing delivery and an 8,000-strong talent pool, Scrums.com is the top English-speaking partner for growth-focused companies, agencies, and enterprises.

How does Scrums.com ensure ROI?

We ensure the talent you select is happy and performing, offering quality developers at a cost-effective rate. Our policy is for talent to push PRs into production on a sprint-by-sprint basis — balancing time spent with output while ensuring quality, and incentivizing team members on performance.

What hours will my team work?

Your team will ensure at least 4 hours overlap over your working day. On request these hours can be discussed and tailored to ensure Scrums.com drives value for your business.

What billing options do you offer?

We offer upfront payments or 30-day payments with a selected frequency of monthly, quarterly, or yearly, depending on what best suits your business.

What is the minimum commitment?

The minimum subscription commitment depends on your package. You can subscribe to a flexible contract with a minimum of 6 months, or a fixed-term commitment of one year. The one-year commitment comes at a significant cost reduction as we nurture longer-term relationships.

What technology does Scrums.com offer?

We are cloud-agnostic and focus on the following languages: Java, C#, Python, Javascript, Ruby, PHP, Swift, Kotlin, Go, C++, Rust, Scala, TypeScript, React, and Flutter.

03

What's included

in every engagement · no add-ons
✓Always-On Monitoringincl.
✓Stay Secureincl.
✓Faster, Smarter Performanceincl.
✓Smooth Deploymentsincl.
04

Track record

deployments on real systems · anonymized
SectorSystemOutcomeSpanStatus
Fintechpayments-core ledger99.97% achieved14 mo● complete
Commercecheckout platform−38% incident rate9 mo● complete
Health SaaSdata plane0 SEV1 in 6 mo11 mo● active
Logisticsrouting enginezero-downtime cutover7 mo● complete
AI infrainference clusterp99 −120 ms5 mo● active
05

Works inside your stack

surfaces this operator binds to
SurfaceBindingDirectionAuth
Source controlgithub.com/<org>reviews + writesOIDC
CI / CDscm-flow · deploy-servicegates deploysOIDC
Observabilityotlp://collector:4317metrics + alertsmTLS
Commsslack://<workspace>standups, incidentsSSO
Secretsvault://scrums/op/<id>short-lived credsSPIFFE
On-callpagerduty://<org>primary / secondaryAPI token
06

Boundaries

what to deploy instead

Scoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →

Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.

07

Deployments

the only social proof we publish

402deploys

across 38 organizations

+24 last 30 days · median age 11.4 mo · retention 96%

08

Pricing

one number · one footnote
billed monthly

🔒 Sign in for pricing

Available at all Delivery Plan Tiers →

All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.

Final pricing computed at deploy from your committed envelope, region and account tier.

·

FAQ

common questions
How is Platform Maintenance SLA priced?

Pricing is shown to signed-in accounts. Sign in to view the rate; pricing is computed from your engagement scope, region and account tier.

Is Platform Maintenance SLA available now?

Yes. It is published and deployable directly from the Scrums.com catalog.

Can a Platform Maintenance SLA deployment be reversed?

Yes. Deployments are reversible with a one-click swap inside the trial window.

Who provides Platform Maintenance SLA?

Scrums.com, vetted by the Scrums.com platform.

·

How it compares

vs other delivery
OptionFromStackStatus
Platform Maintenance SLA · this one🔒 Sign in for pricingdelivery · maintenance · monitoring● available
Codebase Quality Audit🔒 Sign in for pricingdelivery · code-audit · maintenance● available
Product Discovery Sprint🔒 Sign in for pricingdelivery · discovery · workshop● available
Clickable Product Prototype🔒 Sign in for pricingdelivery · prototyping · design● available
09

Commonly deployed with

more delivery

More delivery

Codebase Quality Audit

Keep your applications at peak performance with proactive maintenance. From bug fixes to security checks and updates, we ensure reliability, uptime, and long-term scalability.

All plan tierscode-auditmaintenancesecurity
See options →

Product Discovery Sprint

Lay the foundation for successful projects with structured workshops designed to align stakeholders, define goals, and create a clear product roadmap in as little as 1 week.

All plan tiersdiscoveryworkshopproduct-strategy
See options →

Clickable Product Prototype

Transform ideas into tangible prototypes in as little as 2 weeks. Validate concepts, refine features, and align stakeholders — all before committing to full development.

All plan tiersprototypingdesignvalidation
See options →
billed monthly

🔒 Sign in for pricing

Deliver this scope

Run this scope on your Delivery Plan

Core costs Was $8,000£6,700R140,000 now $4,500£3,750R79,000/month for one active workstream. Your scope sets the delivery schedule and the total cost. You can use the same plan for your other development work.

Add this scope to your backlog. Your delivery owner confirms the scope with you, and the team delivers it.

Delivery Plan · Core

One plan for your software backlog.

Now $4,500£3,750R79,000/ monthWas $8,000£6,700R140,000
One active workstream. Managed delivery.
Start your Delivery Plan →
Billed monthly · excl. VAT/sales tax · onboarding starts immediately after checkout
Included every month
Delivery owner. One accountable owner scopes this work and runs the team that delivers it.
One backlog across your development priorities. You set the order; requests are scoped and delivered one workstream at a time.
Visibility. Milestones agreed up front. Progress, pull requests and releases live on the Scrums.com Platform.
Ownership. Code, data and documentation are yours from day one, with handover included.

Work is scoped and delivered within your plan’s capacity. Priorities can change; additional parallel workstreams require more capacity.

First-month benefits
14DAYS
First-delivery guaranteeYour first agreed deliverable ships within 14 days of scope and access being confirmed, or your first month is free.
$500 in AI infrastructure catalog creditsMONTH 1
Annual-plan benefits$10,000 in specialist services
Technical Assessment & Delivery RoadmapWe review your systems, rank your priorities and agree the first deliverable.
CI/CD & Quality Pipeline SetupYour pipelines, environments and quality checks, set up and handed over to you.
You buy monthly delivery capacity, not a fixed project price. Infrastructure usage and third-party services are billed separately. Full Delivery Plan coverage and terms →
Need a custom implementation? Get an Enterprise quote →
Day 0Scope and access confirmedOnboarding starts at checkout. You confirm the scope and share repos and environments.
Within 48 hoursFirst code in productionFirst change merged and deployed through your pipeline.
Within 14 daysFirst agreed deliverable shipsThe first milestone of this scope, agreed in writing.
If it does not shipYour first month is freeYou do not pay for month one.
The first deliverable is agreed in writing before the clock starts. The clock starts when scope and access are confirmed. Applies to the first deliverable on a new plan.Read the full Delivery Plan terms →