delivery · CAT-30030660 · rev 1.0 |
Mobile App OS Update & Store Compliance SLA. @mobile-app-maintenance
Part of Software Maintenance Services
5.0Reviews ▾
Rated 5.0 / 5 by clients on GoodFirms.
Read verified reviews on GoodFirms →Vetted by Scrums.com Platform
Provider Scrums.com
Last review 2026-09-20
What you get
the numbers that matter≈ 2 weeks
signed to first PR
96%
engagements renewed
96%
to your stack & domain
SLA-backed upkeep of shipped mobile apps: quarterly OS compatibility updates ahead of Apple and Google launches, store compliance management, crash triage with critical fixes inside 48 hours, and security patching.
How this operator works
every way of working, already decidedOwns the system, not the ticket
Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.
Embedded, async-first, instrumented
Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.
Runbooks, canaries, reversible deploys
Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.
Plugged into your Slack & rituals
Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.
Brings a pre-wired stack or adopts yours
Infrastructure and observability as code by default. No bespoke setup tax to absorb.
Scoped, gated, reversible
Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.
Overview
A shipped mobile app decays without upkeep: every iOS and Android release, store policy change, and aging dependency chips at it. Mobile App Maintenance is an SLA-backed subscription that keeps your apps current — OS compatibility work done quarterly, ahead of Apple and Google public launches, so your users update their phones without your app breaking.
Crash detection runs in real time through Firebase Crashlytics, Sentry, or Bugsnag, with priority-based resolution: critical issues fixed inside 48 hours, high-priority inside a week. Scrums.com maintains 400+ apps on this model, built on 13 years of mobile engineering.
What's included
OS Compatibility Updates
Quarterly compatibility reviews and updates timed to beta releases of iOS and Android — landed before the public launch, not after the crash reports.
Store Compliance Management
App Store and Google Play policy compliance, submission management, and store listing upkeep — rejections and policy flags handled for you.
Crash Triage & Fixes
24/7 crash monitoring with daily metric reviews; critical fixes within 48 hours, high-priority within a week, under SLA.
Security Patching
Continuous vulnerability scanning and dependency updates, so known CVEs don't ship in your next release.
How it works
- Onboard — A one-week assessment: codebase review, monitoring setup (Crashlytics, Sentry, or Bugsnag), and store account access.
- Monitor and respond — Continuous monitoring with priority-based resolution under SLA, plus quarterly OS reviews and monthly optimization passes.
- Report — Monthly reporting: crash-free rate, resolved issues, store status, and what's coming in the next OS cycle.
Part of every Delivery Plan
Mobile App Maintenance is a menu item on the Scrums.com delivery catalog, available at every plan tier. Add it to your plan backlog and your delivery team schedules it like any other item — scoped, tracked, and reported through the SEOP. See Delivery Plan Tiers.
FAQs
What are the response times?
Critical issues: fix within 48 hours. High-priority issues: within one week. Both are SLA commitments, not intentions — tracked and reported monthly.
Can you maintain an app another team built?
Yes — most maintained apps arrive that way. Onboarding starts with a codebase review precisely so the team knows the app before the first incident, across native iOS, native Android, React Native, and Flutter.
Does maintenance include new features?
Minor enhancements ride along in the monthly maintenance rhythm. Larger feature work is scheduled as separate items on your plan backlog — a Mobile Launch Sprint or pod capacity — so maintenance SLAs never compete with roadmap work.
What's included
in every engagement · no add-onsTrack record
deployments on real systems · anonymized| Sector | System | Outcome | Span | Status |
|---|---|---|---|---|
| Fintech | payments-core ledger | 99.97% achieved | 14 mo | ● complete |
| Commerce | checkout platform | −38% incident rate | 9 mo | ● complete |
| Health SaaS | data plane | 0 SEV1 in 6 mo | 11 mo | ● active |
| Logistics | routing engine | zero-downtime cutover | 7 mo | ● complete |
| AI infra | inference cluster | p99 −120 ms | 5 mo | ● active |
Works inside your stack
surfaces this operator binds to| Surface | Binding | Direction | Auth |
|---|---|---|---|
| Source control | github.com/<org> | reviews + writes | OIDC |
| CI / CD | scm-flow · deploy-service | gates deploys | OIDC |
| Observability | otlp://collector:4317 | metrics + alerts | mTLS |
| Comms | slack://<workspace> | standups, incidents | SSO |
| Secrets | vault://scrums/op/<id> | short-lived creds | SPIFFE |
| On-call | pagerduty://<org> | primary / secondary | API token |
Boundaries
what to deploy insteadScoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →
Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.
Deployments
the only social proof we publish402deploys
across 38 organizations
+24 last 30 days · median age 11.4 mo · retention 96%
Pricing
one number · one footnoteAvailable at all Delivery Plan Tiers →
All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.
Final pricing computed at deploy from your committed envelope, region and account tier.
FAQ
common questionsHow is Mobile App OS Update & Store Compliance SLA priced?
Pricing is shown to signed-in accounts. Sign in to view the rate; pricing is computed from your engagement scope, region and account tier.
Is Mobile App OS Update & Store Compliance SLA available now?
Yes. It is published and deployable directly from the Scrums.com catalog.
Can a Mobile App OS Update & Store Compliance SLA deployment be reversed?
Yes. Deployments are reversible with a one-click swap inside the trial window.
Who provides Mobile App OS Update & Store Compliance SLA?
Scrums.com, vetted by the Scrums.com platform.
How it compares
vs other delivery| Option | From | Stack | Status |
|---|---|---|---|
| Mobile App OS Update & Store Compliance SLA · this one | 🔒 Sign in for pricing | delivery · managed-slas · mobile | ● available |
| Codebase Quality Audit | 🔒 Sign in for pricing | delivery · code-audit · maintenance | ● available |
| Product Discovery Sprint | 🔒 Sign in for pricing | delivery · discovery · workshop | ● available |
| Clickable Product Prototype | 🔒 Sign in for pricing | delivery · prototyping · design | ● available |
Commonly deployed with
more deliveryRun this scope on your Delivery Plan
Core costs Was $8,000£6,700R140,000 now $4,500£3,750R79,000/month for one active workstream. Your scope sets the delivery schedule and the total cost. You can use the same plan for your other development work.
Add this scope to your backlog. Your delivery owner confirms the scope with you, and the team delivers it.
One plan for your software backlog.
Work is scoped and delivered within your plan’s capacity. Priorities can change; additional parallel workstreams require more capacity.