Keep your live web, mobile and backend applications fast, secure and up to date, legacy systems included. Through the Delivery Plan, you get one team, one predictable monthly price and one prioritised backlog. Add mobile, web, backend, AI, data, QA or DevOps work to the same backlog whenever you need it.
Use your plan for software maintenance and support.
Trusted by engineering leaders at ambitious startups, enterprises and global brands.
Goals break down into tasks. Milestones are agreed before work begins. You track every incident, patch and release from alert to verified fix, and the next task starts the moment one ships.
Your backlog can hold any number of requests, but the team delivers them one workstream at a time. A workstream is one managed team working on your highest-priority request until it is live, then starting the next. More requests mean more months, not faster delivery. Work is scoped and delivered within your plan’s capacity. Priorities can change; additional parallel workstreams require more capacity. The same plan covers mobile, web, backend, AI, data, QA and DevOps work, so all of it can share one backlog.
A sample maintenance programme. It matches the week-one onboarding and the 2 to 4 weeks a takeover of software built by other teams typically takes. Onboarding starts immediately after checkout, and your delivery owner scopes your own plan with you.
Continuous monitoring of application health, performance, error rates and infrastructure, with AI-powered anomaly detection and automated alerts. Bugs, crashes and user-reported issues are reproduced, root-caused, fixed and deployed under priority-based SLAs.
Shipped iOS, Android and cross-platform apps kept stable, secure and compatible: crash reports monitored, critical fixes deployed within 48 hours, deprecated APIs replaced, and OS compatibility updates shipped 2 to 4 weeks before new versions reach users.
Security advisories from NIST, CVE databases and technology bulletins monitored. Frameworks, libraries and dependencies updated, and compliance kept current. Critical vulnerabilities (CVSS 9.0+) are patched within 24 to 48 hours and high-priority ones within a week.
Fast response times and efficient resource use kept as the system grows: database queries optimised, memory use reduced, caching implemented and infrastructure scaled. Planned monthly maintenance reduces technical debt and verifies backups and disaster recovery.
Third-party APIs, payment gateways, analytics tools and external services kept working: integration health monitored, API version updates handled, connection issues fixed and authentication flows maintained, so data keeps moving between your software and external platforms.
Cloud infrastructure, CI/CD pipelines, deployment processes and DevOps workflows managed: server updates, database backups, disaster recovery planning, load balancing, container management and infrastructure-as-code upkeep, so deployments stay reliable and scalable.
Every Delivery Plan · Core comes with the full maintenance team and the tooling around it: monitoring, incident response, security patching and planned upkeep, run by one delivery owner. Mobile app maintenance services for iOS and Android apps use the same backlog.
Your team, its AI agents and your delivery data sit on one governed platform. That is what powers your delivery board, the monitoring and code-review agents, and the talent bench behind your plan.
Backend, mobile and DevOps engineers from the Scrums.com bench, across modern and legacy stacks, matched to your system and domain.
The monitoring, code-review and release agents that run alongside your team, plus the MCP servers they use, such as Sentry MCP Server and Datadog MCP Server.
Monitoring, staging environments and AI infrastructure, deployable from the catalog with your $500 first-month credits.
Maintenance needs monitoring, incident response, security patching, performance and infrastructure work. Hiring covers them one role at a time. The Delivery Plan covers them in one monthly price.
AI agents flag bottlenecks and degrading trends early, cutting emergency fixes by 60%.
One plan price for monitoring, fixes, patches and upkeep. Your scope sets the number of months.
Maintenance engineers are engineers first. They learn your codebase and business logic.
Node.js, React, Python and .NET, plus .NET Framework, Java EE, COBOL and mainframe systems.
System health, incidents, performance and maintenance work in one view, with Jira, GitHub, AWS and your monitoring connected.
A 94% client renewal rate, because maintenance prevents problems, not just reacts to them.
Teams are matched to your system, across modern and legacy stacks, web and mobile apps, and your monitoring tools.
One Delivery Plan · Core covers your development priorities across services. Start with maintenance, then queue mobile, web, backend, AI or data scopes on the same backlog, or describe your own.
Round-the-clock operational support for live software, combining your daytime team with a dedicated overnight team under per-client runbooks.
Keep your applications at peak performance with proactive maintenance. From bug fixes to security checks and updates, we ensure reliability, uptime, and long-term scalability.
Stabilize a failing, broken, or abandoned application, restore reliable operation, and create a prioritized path forward.
Connect product users and events to a support platform for tickets, context, identity, and automated actions. Finish state: agents seeing full customer context and acting without tab-switching.
Continuous dependency, CVE, and patch management under SLA: vulnerabilities monitored across your codebases, patches prioritized and applied with tests, supply-chain checks on every update, and compliance-ready evidence.
SLA-backed upkeep of shipped mobile apps: quarterly OS compatibility updates ahead of Apple and Google launches, store compliance management, crash triage with critical fixes inside 48 hours, and security patching.
Managed monitoring and alert response on your telemetry: a team that watches your dashboards, responds to alerts, keeps instrumentation current, and reports reliability monthly — MTTD and MTTR owned, not hoped for.
Keep your applications at peak performance with proactive maintenance. From bug fixes to security checks and updates, we ensure reliability, uptime, and long-term scalability.
Deliver a prioritized set of small production-ready changes that have accumulated behind a constrained delivery team.
Remove a defined cluster of high-cost technical debt tied to reliability, speed, maintainability, or developer friction.
24/7 production support under tiered SLAs: critical incidents answered inside 2 hours, high-priority inside 24 — with AI-powered anomaly detection, engineer-led response, and prevention work that cuts repeat incidents.
SLA-backed upkeep across your whole web estate — marketing sites, web apps, and internal tools: security and dependency updates, performance upkeep, and a 99.9% uptime SLA, regardless of who built each property.
Core costs Was $8,000£6,700R140,000 now $4,500£3,750R79,000/month for one active workstream. Your system’s scope determines the delivery schedule and total cost. You can use the same subscription for other development priorities.
Best for companies whose internal team is maxed out on new features, whose downtime hits users and revenue, or who inherited legacy software with limited documentation.
Work is scoped and delivered within your plan’s capacity. Priorities can change; additional parallel workstreams require more capacity.
Still deciding? Talk to sales and get a scoped answer for your system.
Delivery Plan · Core costs Was $8,000£6,700R140,000 now $4,500£3,750R79,000 a month, excluding VAT or sales tax. That buys one active workstream with a managed maintenance team. It is monthly delivery capacity, not a fixed price for a complete maintenance programme, so your scope sets the number of months.
Yes. Delivery Plan · Core covers mobile, web, backend, AI, data, QA and DevOps work as well as software maintenance and support. All of it sits in one prioritised backlog and is delivered within your plan’s capacity, one active workstream at a time. Priorities can change; additional parallel workstreams require more capacity.
Onboarding and system assessment, 24/7 monitoring, incident response with root-cause analysis, security patches and dependency updates, mobile app upkeep, performance and technical debt work, infrastructure support, weekly, monthly and quarterly reporting, and one accountable delivery owner. Every plan includes $500 in AI infrastructure catalog credits in your first month. Annual plans also include $10,000 in specialist services: a technical assessment, a delivery roadmap and CI/CD pipeline setup.
You rank the backlog. Your delivery owner scopes the top request, agrees acceptance criteria with you, and the team delivers it. You can reorder anything that has not started. One request is active at a time on Core; additional parallel workstreams require more capacity.
The clock starts when you confirm scope and give access to your repositories, monitoring and environments. Within 48 hours the team has its first code in production in your environment. Within 14 days your first agreed deliverable ships, for example the first prioritised production fixes released with root causes logged. If it does not, your first month is free.
48 hours to first code in production means the first change merged and deployed through your pipeline, counted from the day scope and access are confirmed. 14 days means the deliverable named at kickoff ships within 14 days of that date, or your first month is free. “Thousands of companies” counts organisations that have bought engineering services from Scrums.com since 2012. Under 2 hours critical issue response, 24 hours high-priority bug response, 24 to 48 hours to patch critical vulnerabilities, a 94% client renewal rate and 60% fewer emergency fixes are the figures the current Scrums.com software maintenance and support page states. 40-60% lower cost is the figure that page states against US and UK agencies; it is not a quote for your scope.
Maintenance keeps existing systems stable, secure and fast: bug fixes, security patches, performance work and infrastructure support. Development builds new features. Many clients run maintenance alongside development work on the same backlog.
Critical response time is under 2 hours for production outages that affect users or revenue. High-priority bugs get a 24-hour response. Non-urgent tasks are scheduled through regular sprint planning. Response times are defined during onboarding and tracked on the Scrums.com Platform.
Yes. Maintenance engineers cover modern stacks such as Node.js, React and Python, and legacy technologies such as .NET Framework, Java EE, PHP, Ruby, COBOL and mainframe systems. Older systems are maintained while lower-risk modernisation paths are planned. A major overhaul runs as a modernisation programme.
Yes. Most maintenance clients have software built by other teams or vendors. Onboarding includes a code review, architecture assessment, technical debt analysis, documentation review and knowledge transfer. Within 2 to 4 weeks the team typically knows the system well enough for effective maintenance. Monitoring and support start immediately.
The team monitors advisories from NIST, CVE databases and technology bulletins. Critical vulnerabilities (CVSS 9.0+) get emergency patches within 24 to 48 hours. High-priority vulnerabilities are patched within 1 week. Every security update is tested in staging before production.
The team tests your app on iOS and Android betas months before public launch, finds compatibility issues and updates deprecated APIs. OS compatibility updates typically ship 2 to 4 weeks before the new versions launch, so your app does not break when users upgrade.
The team works with your existing monitoring stack, such as New Relic, Datadog, Sentry, CloudWatch or Application Insights, or sets up monitoring with industry-standard tools. All monitoring data flows into the Scrums.com Platform, where AI agents analyse patterns to predict issues before they affect users.
When maintenance finds work that needs significant development, such as major refactoring, new features or architecture changes, the team documents the findings with scope estimates. You can queue that work as a development scope on the same backlog.
Delivery Plan · Core: one monthly price, one backlog across your development priorities, one active workstream and a managed team for monitoring, fixes, security patches and mobile app upkeep.
MONITORING · FIXES · PATCHES · PERFORMANCE · UPKEEP
