UX Audit & Friction Report

What you get

the numbers that matter

Starting price

🔒 Sign in for pricing

billed monthly

Available at all Delivery Plan Tiers →

Ready in

≈ 2 weeks

signed to first PR

Retention

96%

engagements renewed

Match

96%

to your stack & domain

Identify usability problems, broken journeys, and conversion friction in an existing product. Ends with a prioritized remediation list your team can act on.

How this operator works

every way of working, already decided

A · capability focus

Owns the system, not the ticket

Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.

B · ways of working

Embedded, async-first, instrumented

Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.

C · reliability posture

Runbooks, canaries, reversible deploys

Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.

D · comms & cadence

Plugged into your Slack & rituals

Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.

E · tooling

Brings a pre-wired stack or adopts yours

Infrastructure and observability as code by default. No bespoke setup tax to absorb.

F · onboarding

Scoped, gated, reversible

Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.

Overview

Products accumulate friction quietly: journeys that break on edge cases, screens that hide the next step, forms that lose users at the last field. The UX Audit & Friction Report finds it systematically. Designers review your product with research-driven methods — heuristic evaluation, journey walkthroughs, and your own analytics — rather than taste. The point is evidence, not opinions about aesthetics.

The finish state is a friction report your team can act on the day it lands: every finding tied to a journey and a screen, ranked by user impact and effort to fix, with quick wins separated from structural work.

What's included

Heuristic Review

A screen-by-screen expert evaluation against established usability heuristics and accessibility basics, with each violation documented and located.

Journey Analysis

Your critical user journeys walked end to end — signup, core task, payment, recovery — with broken and confusing paths mapped where users actually drop.

Conversion Friction Findings

The audit joined to your analytics: where measured drop-off corroborates a finding, it is flagged as a conversion issue with the number attached.

Prioritized Fix List

Every finding ranked by impact and effort in a single remediation backlog — quick wins first, structural redesign candidates called out separately.

How it works

Scope — Fix the product areas and journeys in scope, and connect analytics access where it exists.
Build — Run the heuristic review and journey analysis, corroborate against the data, and compile the ranked findings.
Handover — The friction report walked through with your product and engineering leads, with the fix list ready to schedule.

Part of every Delivery Plan

The UX Audit & Friction Report is a menu item on the Scrums.com delivery catalog, available at every plan tier. Add it to your plan backlog and your delivery team schedules it like any other item — scoped, tracked, and reported through the SEOP. See Delivery Plan Tiers.

FAQs

Does the audit include fixing the issues?

No — it produces the ranked fix list. Quick wins are usually small enough for your own team; larger findings route into the Experience Redesign Sprint or a redesign item on your plan.

Do you need access to our users?

No. The audit runs on expert review plus your analytics. If you can offer user session recordings or support tickets, they sharpen the findings, but they are not required.

How is this different from an analytics report?

Analytics tells you where users drop; the audit tells you why, and what to change. The two joined together is what makes the fix list defensible.

What's included

in every engagement · no add-ons

✓Heuristic Reviewincl.

✓Journey Analysisincl.

✓Conversion Friction Findingsincl.

✓Prioritized Fix Listincl.

Track record

deployments on real systems · anonymized

SectorSystemOutcomeSpanStatus

Fintechpayments-core ledger99.97% achieved14 mocomplete

Commercecheckout platform−38% incident rate9 mocomplete

Health SaaSdata plane0 SEV1 in 6 mo11 moactive

Logisticsrouting enginezero-downtime cutover7 mocomplete

AI infrainference clusterp99 −120 ms5 moactive

Works inside your stack

surfaces this operator binds to

SurfaceBindingDirectionAuth

Source controlgithub.com/<org>reviews + writesOIDC

CI / CDscm-flow · deploy-servicegates deploysOIDC

Observabilityotlp://collector:4317metrics + alertsmTLS

Commsslack://<workspace>standups, incidentsSSO

Secretsvault://scrums/op/<id>short-lived credsSPIFFE

On-callpagerduty://<org>primary / secondaryAPI token

Boundaries

what to deploy instead

Scoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →

Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.

Deployments

the only social proof we publish

402deploys

across 38 organizations

+24 last 30 days · median age 11.4 mo · retention 96%

Live telemetry

this operator's system surface

system map

signals · last 24h

deploys18

p99 latency112 ms

error rate0.02%

incidents0

Pricing

one number · one footnote

billed monthly

🔒 Sign in for pricing

Available at all Delivery Plan Tiers →

All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.

Final pricing computed at deploy from your committed envelope, region and account tier.

FAQ

common questions

How is UX Audit & Friction Report priced?+

Pricing is shown to signed-in accounts. Sign in to view the rate; pricing is computed from your engagement scope, region and account tier.

Is UX Audit & Friction Report available now?+

Yes. It is published and deployable directly from the Scrums.com catalog.

Can a UX Audit & Friction Report deployment be reversed?+

Yes. Deployments are reversible with a one-click swap inside the trial window.

Who provides UX Audit & Friction Report?+

Scrums.com, vetted by the Scrums.com platform.

How it compares

vs other delivery

Option	From	Stack	Status
UX Audit & Friction Report · this one	🔒 Sign in for pricing	delivery · outcome-driven-sprints · ux	● available
Release Backlog Burn-Down Sprint	🔒 Sign in for pricing	delivery · outcome-driven-sprints · backlog	● available
Technical Debt Reduction Sprint	🔒 Sign in for pricing	delivery · outcome-driven-sprints · technical-debt	● available
Critical Application Rescue	🔒 Sign in for pricing	delivery · outcome-driven-sprints · rescue	● available

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Technical Debt Reduction Sprint

Remove a defined cluster of high-cost technical debt tied to reliability, speed, maintainability, or developer friction.

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Critical Application Rescue

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