All Systems OperationalAI Agent Gateway now orchestrating across the SDLC read the briefuptime 99.999%
summaryAn AI onboarding agent that walks new customers through first-run setup in chat and escalates only the genuinely stuck.USD 250·5.0·available now·vetted by Scrums.com
PrimitiveAgents
CapabilityAll capabilities
RegionAny region
SeniorityAny level

agents · CAT-10000009 · rev 1.0.0|

Onboarding Concierge Agent — @sample-onboarding-concierge-agent

Agentsagent · sample · onboarding · activationScrums.com● available now
5.0Reviews ▾

Rated 5.0 / 5 by clients on GoodFirms.

Read verified reviews on GoodFirms

Vetted by Scrums.com Platform

Provider Scrums.com

Last review 2026-05-22

01

What you get

the numbers that matter
Starting price

USD 250

usage-based

Ready in

≈ 2 weeks

signed to first PR

Retention

96%

engagements renewed

Match

96%

to your stack & domain

Walks every new customer through first-run setup in chat — answering questions, completing steps, and escalating only the genuinely stuck.

02

How this operator works

every way of working, already decided
A · capability focus

Owns the system, not the ticket

Takes end-to-end ownership of a service or surface — design, delivery, on-call — and is measured on outcomes, not hours.

B · ways of working

Embedded, async-first, instrumented

Works inside your repos, your CI and your rituals. Daily written standups, decisions logged — no status-meeting tax.

C · reliability posture

Runbooks, canaries, reversible deploys

Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.

D · comms & cadence

Plugged into your Slack & rituals

Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.

E · tooling

Brings a pre-wired stack or adopts yours

Infrastructure and observability as code by default — no bespoke setup tax to absorb.

F · onboarding

Scoped, gated, reversible

Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.

·

How it works

The agent triggers on sign-up and opens a chat thread. It works the activation checklist with the customer, calls your product API to complete steps, and hands off to a human the moment a user is genuinely stuck.

·

Where it fits

Best for self-serve SaaS where activation rate is the growth lever. It compresses time-to-first-value without adding onboarding headcount.

03

What's included

in every engagement · no add-ons
Greets new sign-ups and drives the setup checklistincl.
Answers product questions from your live documentationincl.
Completes setup steps through scoped tool callsincl.
Tracks activation milestones per accountincl.
Escalates blocked users to a human with full contextincl.
04

Track record

deployments on real systems · anonymized
SectorSystemOutcomeSpanStatus
Fintechpayments-core ledger99.97% achieved14 mocomplete
Commercecheckout platform−38% incident rate9 mocomplete
Health SaaSdata plane0 SEV1 in 6 mo11 moactive
Logisticsrouting enginezero-downtime cutover7 mocomplete
AI infrainference clusterp99 −120 ms5 moactive
05

Works inside your stack

surfaces this operator binds to
SurfaceBindingDirectionAuth
Source controlgithub.com/<org>reviews + writesOIDC
CI / CDscm-flow · deploy-servicegates deploysOIDC
Observabilityotlp://collector:4317metrics + alertsmTLS
Commsslack://<workspace>standups, incidentsSSO
Secretsvault://scrums/op/<id>short-lived credsSPIFFE
On-callpagerduty://<org>primary / secondaryAPI token
06

Boundaries

what to deploy instead

Scoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →

Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.

07

Deployments

the only social proof we publish

402deploys

across 38 organizations

+24 last 30 days · median age 11.4 mo · retention 96%

·

Live telemetry

this operator's system surface
system map
repoci/cddeployon-callserviceobserv
signals · last 24h
deploys18
p99 latency112 ms
error rate0.02%
incidents0
08

Pricing

one number · one footnote
usage-based

USD 250

All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.

Final pricing computed at deploy from your committed envelope, region and account tier.

·

FAQ

common questions
How is Onboarding Concierge Agent priced?+

USD 249 (usage-based). Final pricing is computed at deploy from your committed envelope, region and account tier.

Is Onboarding Concierge Agent available now?+

Yes — it is published and deployable directly from the Scrums.com catalog.

Can a Onboarding Concierge Agent deployment be reversed?+

Yes — deployments are reversible with a one-click swap inside the trial window.

Who provides Onboarding Concierge Agent?+

Scrums.com, vetted by the Scrums.com platform.

·

How it compares

vs other agents
OptionFromStackStatus
Onboarding Concierge Agent · this oneUSD 250agent · sample · onboarding● available
AI Agent for Software DevelopmentUSD 200agent · sdlc · engineering● available
AI Agent for Customer ServiceUSD 500agent · support · cx● available
Code Review AgentUSD 150agent · sample · code-review● available
09

Commonly deployed with

more agents
usage-based

USD 250