Mobile App Maintenance

What you get

the numbers that matter

Starting price

🔒 Sign in for pricing

billed monthly

Available at all Delivery Plan Tiers →

Ready in

≈ 2 weeks

signed to first PR

Retention

96%

engagements renewed

Match

96%

to your stack & domain

SLA-backed upkeep of shipped mobile apps: quarterly OS compatibility updates ahead of Apple and Google launches, store compliance management, crash triage with critical fixes inside 48 hours, and security patching.

How this operator works

every way of working, already decided

A · capability focus

Owns the system, not the ticket

Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.

B · ways of working

Embedded, async-first, instrumented

Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.

C · reliability posture

Runbooks, canaries, reversible deploys

Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.

D · comms & cadence

Plugged into your Slack & rituals

Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.

E · tooling

Brings a pre-wired stack or adopts yours

Infrastructure and observability as code by default. No bespoke setup tax to absorb.

F · onboarding

Scoped, gated, reversible

Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.

Overview

A shipped mobile app decays without upkeep: every iOS and Android release, store policy change, and aging dependency chips at it. Mobile App Maintenance is an SLA-backed subscription that keeps your apps current — OS compatibility work done quarterly, ahead of Apple and Google public launches, so your users update their phones without your app breaking.

Crash detection runs in real time through Firebase Crashlytics, Sentry, or Bugsnag, with priority-based resolution: critical issues fixed inside 48 hours, high-priority inside a week. Scrums.com maintains 400+ apps on this model, built on 13 years of mobile engineering.

What's included

OS Compatibility Updates

Quarterly compatibility reviews and updates timed to beta releases of iOS and Android — landed before the public launch, not after the crash reports.

Store Compliance Management

App Store and Google Play policy compliance, submission management, and store listing upkeep — rejections and policy flags handled for you.

Crash Triage & Fixes

24/7 crash monitoring with daily metric reviews; critical fixes within 48 hours, high-priority within a week, under SLA.

Security Patching

Continuous vulnerability scanning and dependency updates, so known CVEs don't ship in your next release.

How it works

Onboard — A one-week assessment: codebase review, monitoring setup (Crashlytics, Sentry, or Bugsnag), and store account access.
Monitor and respond — Continuous monitoring with priority-based resolution under SLA, plus quarterly OS reviews and monthly optimization passes.
Report — Monthly reporting: crash-free rate, resolved issues, store status, and what's coming in the next OS cycle.

Part of every Delivery Plan

Mobile App Maintenance is a menu item on the Scrums.com delivery catalog, available at every plan tier. Add it to your plan backlog and your delivery team schedules it like any other item — scoped, tracked, and reported through the SEOP. See Delivery Plan Tiers.

FAQs

What are the response times?

Critical issues: fix within 48 hours. High-priority issues: within one week. Both are SLA commitments, not intentions — tracked and reported monthly.

Can you maintain an app another team built?

Yes — most maintained apps arrive that way. Onboarding starts with a codebase review precisely so the team knows the app before the first incident, across native iOS, native Android, React Native, and Flutter.

Does maintenance include new features?

Minor enhancements ride along in the monthly maintenance rhythm. Larger feature work is scheduled as separate items on your plan backlog — a Mobile Launch Sprint or pod capacity — so maintenance SLAs never compete with roadmap work.

What's included

in every engagement · no add-ons

✓OS Compatibility Updatesincl.

✓Store Compliance Managementincl.

✓Crash Triage & Fixesincl.

✓Security Patchingincl.

Track record

deployments on real systems · anonymized

SectorSystemOutcomeSpanStatus

Fintechpayments-core ledger99.97% achieved14 mocomplete

Commercecheckout platform−38% incident rate9 mocomplete

Health SaaSdata plane0 SEV1 in 6 mo11 moactive

Logisticsrouting enginezero-downtime cutover7 mocomplete

AI infrainference clusterp99 −120 ms5 moactive

Works inside your stack

surfaces this operator binds to

SurfaceBindingDirectionAuth

Source controlgithub.com/<org>reviews + writesOIDC

CI / CDscm-flow · deploy-servicegates deploysOIDC

Observabilityotlp://collector:4317metrics + alertsmTLS

Commsslack://<workspace>standups, incidentsSSO

Secretsvault://scrums/op/<id>short-lived credsSPIFFE

On-callpagerduty://<org>primary / secondaryAPI token

Boundaries

what to deploy instead

Scoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →

Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.

Deployments

the only social proof we publish

402deploys

across 38 organizations

+24 last 30 days · median age 11.4 mo · retention 96%

Live telemetry

this operator's system surface

system map

signals · last 24h

deploys18

p99 latency112 ms

error rate0.02%

incidents0

Pricing

one number · one footnote

billed monthly

🔒 Sign in for pricing

Available at all Delivery Plan Tiers →

All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.

Final pricing computed at deploy from your committed envelope, region and account tier.

FAQ

common questions

How is Mobile App Maintenance priced?+

Pricing is shown to signed-in accounts. Sign in to view the rate; pricing is computed from your engagement scope, region and account tier.

Is Mobile App Maintenance available now?+

Yes. It is published and deployable directly from the Scrums.com catalog.

Can a Mobile App Maintenance deployment be reversed?+

Yes. Deployments are reversible with a one-click swap inside the trial window.

Who provides Mobile App Maintenance?+

Scrums.com, vetted by the Scrums.com platform.

How it compares

vs other delivery

Option	From	Stack	Status
Mobile App Maintenance · this one	🔒 Sign in for pricing	delivery · managed-slas · mobile	● available
Release Backlog Burn-Down Sprint	🔒 Sign in for pricing	delivery · outcome-driven-sprints · backlog	● available
Technical Debt Reduction Sprint	🔒 Sign in for pricing	delivery · outcome-driven-sprints · technical-debt	● available
Critical Application Rescue	🔒 Sign in for pricing	delivery · outcome-driven-sprints · rescue	● available

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