incident.io Remote MCP

What you get

the numbers that matter

Starting price

Priced on scope

starting price

Ready in

≈ 2 weeks

signed to first PR

Retention

96%

engagements renewed

Match

96%

to your stack & domain

Use incident.io Remote MCP to connect engineering agents with incidents, alerts, on-call and escalation context from incident.io. The key operational benefit is to connect incident-response knowledge and live incident state to engineering assistants.

How this operator works

every way of working, already decided

A · capability focus

Owns the system, not the ticket

Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.

B · ways of working

Embedded, async-first, instrumented

Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.

C · reliability posture

Runbooks, canaries, reversible deploys

Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.

D · comms & cadence

Plugged into your Slack & rituals

Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.

E · tooling

Brings a pre-wired stack or adopts yours

Infrastructure and observability as code by default. No bespoke setup tax to absorb.

F · onboarding

Scoped, gated, reversible

Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.

What it connects

What engineering teams can do

Example workflow: Find incidents related to database saturation in the last quarter and summarize repeated contributing factors.

Enterprise MCP Gateway deployment

Grade A (gateway-ready): vendor-managed remote HTTP/OAuth or similarly strong enterprise control. Default posture: list and enable after connector certification.

Server-specific posture: Use team-scoped access; gate incident mutation or escalation tools and log all write actions.

What's included

in every engagement · no add-ons

✓Embedded operatorfull-time, in your timezone overlapincl.

✓Daily written standuplogged, async, searchableincl.

✓Code review & pairingon your PRs, dailyincl.

✓Weekly progress reportagainst the goalincl.

✓Scrums.com delivery managerescalation + cadence ownerincl.

✓No-fault replacement guaranteecovered for the engagementincl.

Track record

deployments on real systems · anonymized

SectorSystemOutcomeSpanStatus

Fintechpayments-core ledger99.97% achieved14 mocomplete

Commercecheckout platform−38% incident rate9 mocomplete

Health SaaSdata plane0 SEV1 in 6 mo11 moactive

Logisticsrouting enginezero-downtime cutover7 mocomplete

AI infrainference clusterp99 −120 ms5 moactive

Works inside your stack

surfaces this operator binds to

SurfaceBindingDirectionAuth

Source controlgithub.com/<org>reviews + writesOIDC

CI / CDscm-flow · deploy-servicegates deploysOIDC

Observabilityotlp://collector:4317metrics + alertsmTLS

Commsslack://<workspace>standups, incidentsSSO

Secretsvault://scrums/op/<id>short-lived credsSPIFFE

On-callpagerduty://<org>primary / secondaryAPI token

Boundaries

what to deploy instead

Scoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →

Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.

Deployments

the only social proof we publish

402deploys

across 38 organizations

+24 last 30 days · median age 11.4 mo · retention 96%

Live telemetry

this operator's system surface

system map

signals · last 24h

deploys18

p99 latency112 ms

error rate0.02%

incidents0

Pricing

one number · one footnote

starting price

Priced on scope

All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.

Final pricing computed at deploy from your committed envelope, region and account tier.

FAQ

common questions

How is incident.io Remote MCP priced?+

Priced on scope. Request a quote and pricing is computed from the work envelope.

Is incident.io Remote MCP available now?+

Yes. It is published and deployable directly from the Scrums.com catalog.

Can a incident.io Remote MCP deployment be reversed?+

Yes. Deployments are reversible with a one-click swap inside the trial window.

Who provides incident.io Remote MCP?+

incident.io, vetted by the Scrums.com platform.

How it compares

vs other agents

Option	From	Stack	Status
incident.io Remote MCP · this one	Priced on scope	mcp · incident.io · incidents	● available
Anthropic	Priced on scope	agent · model-providers · coding	● available
OpenAI	USD 0.0001	agent · model-providers · reasoning	● available
Mistral AI	USD 0.005	agent · model-providers · open-weights	● available

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AgentsCAT-30030956

OpenAI

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