Customer Content Portal. @customer-content-portal

When customer-specific content — documentation, reports, training, resources — is delivered by email attachment and shared links, access control is an honor system and nobody knows what customers actually use. The Customer Content Portal sprint builds the gated experience: customers sign in and see precisely the content their entitlements allow, organized by a taxonomy that matches how they think, with search that works.

The finish state is a live portal integrated with your identity and customer data: entitlement-based access enforced rather than assumed, content teams publishing through a governed workflow, and engagement analytics showing which content each account consumes — signal your customer-success team can act on.

Access & Entitlement Model

Customer authentication — SSO for enterprise accounts where needed — with entitlements driven by account, plan, or product ownership, synced from your CRM or billing systems.

Content Structure & Taxonomy

A content model and taxonomy built with your content owners, with audience tagging that drives what each customer segment sees.

Search & Discovery

Permission-aware search across the portal — results filtered to entitlement before display — plus browse paths and related-content surfacing.

Engagement & Analytics

Per-account and per-content engagement reporting: what is read, downloaded, and searched for — including the searches that return nothing, which is your content roadmap.

1. Scope — Map content, audiences, and entitlement sources; fix the taxonomy, access rules, and launch content set.
2. Build — Build portal, access model, and search; load the launch content and pilot with a friendly customer group.
3. Handover — Full customer rollout, publishing-workflow training for content owners, and analytics handover.

The Customer Content Portal is a menu item on the Scrums.com delivery catalog, available at every plan tier. Add it to your plan backlog and your delivery team schedules it like any other item — scoped, tracked, and reported through the SEOP. See Delivery Plan Tiers.

How is this different from a customer portal MVP?

The Customer Portal MVP centers on transactional self-service — accounts, requests, data. This portal centers on content: entitled access, taxonomy, and discovery. Products that need both usually start with whichever pain is larger and add the other as a follow-on.

Where does the content live?

In a CMS behind the portal — yours if suitable, or one implemented alongside via the Headless CMS Implementation. The portal enforces entitlements at the delivery layer either way.

Can prospects get partial access?

Yes — tiered visibility (public, registered, entitled) is part of the access model, letting the same portal serve marketing-gated content and customer-only material without two systems.