delivery · CAT-30030811 · rev 1.0 |
Customer Identity Platform Setup. @ciam-setup
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Rated 5.0 / 5 by clients on GoodFirms.
Read verified reviews on GoodFirms →Vetted by Scrums.com Platform
Provider Scrums.com
Last review 2026-08-14
What you get
the numbers that matter≈ 2 weeks
signed to first PR
96%
engagements renewed
96%
to your stack & domain
Implement a dedicated CIAM foundation — registration, login, tokens, profiles, federation, MFA, and consent — for your customer-facing product.
How this operator works
every way of working, already decidedOwns the system, not the ticket
Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.
Embedded, async-first, instrumented
Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.
Runbooks, canaries, reversible deploys
Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.
Plugged into your Slack & rituals
Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.
Brings a pre-wired stack or adopts yours
Infrastructure and observability as code by default. No bespoke setup tax to absorb.
Scoped, gated, reversible
Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.
Overview
Customer identity is a product surface, not a checkbox: registration friction, login reliability, and consent handling all shape conversion and trust. This sprint implements a dedicated CIAM foundation on a platform fit for your scale — covering registration, login, token architecture, profiles, social and enterprise federation, MFA, and consent capture.
The foundation is delivered as configuration and code your team owns: branded flows, token and session policy, and integration into your application. The finish state: the CIAM platform live in production behind your product's sign-up and sign-in, with profiles and consent modeled for what comes next.
What's included
Platform selection & tenancy design
The CIAM platform chosen for your scale, compliance needs, and budget, with a tenancy and environment design that will not need redoing at growth.
Auth flows & token architecture
Registration, login, and session flows branded to your product, with a token and session policy designed for your API and client mix.
Federation & MFA
Social and enterprise federation plus MFA support, configured from day one rather than bolted on later.
Profile & consent model
User profiles and consent capture modeled for what your roadmap needs next — and for what privacy regulation already requires.
How it works
- Scope. Gather the requirements; select the platform; design tenancy and tokens.
- Build. Implement the flows, federation, MFA, profiles, and consent; integrate the product.
- Handover. Production rollout, admin training, and architecture documentation.
Part of every Delivery Plan
The Customer Identity Platform Setup is a menu item on the Scrums.com delivery catalog, available at every plan tier. Add it to your plan backlog and your delivery team schedules it like any other item — scoped, tracked, and reported through the SEOP. See Delivery Plan Tiers.
FAQs
We already have users in a homegrown system. Does this cover moving them?
Setup and migration are separate concerns. This sprint builds the foundation; the Identity Provider Migration item moves an existing user base onto it safely, and the two commonly run in sequence.
Which platform do you recommend?
The one your requirements select — scale, compliance, budget, and build-versus-configure appetite all weigh in. The scoping step produces a reasoned recommendation, not a default vendor.
What about B2B customers who want SSO?
The foundation supports enterprise federation from day one. Productizing per-organization IdP setup — self-service connections, JIT provisioning, admin controls — is the Enterprise SSO Implementation item.
What's included
in every engagement · no add-onsTrack record
deployments on real systems · anonymized| Sector | System | Outcome | Span | Status |
|---|---|---|---|---|
| Fintech | payments-core ledger | 99.97% achieved | 14 mo | ● complete |
| Commerce | checkout platform | −38% incident rate | 9 mo | ● complete |
| Health SaaS | data plane | 0 SEV1 in 6 mo | 11 mo | ● active |
| Logistics | routing engine | zero-downtime cutover | 7 mo | ● complete |
| AI infra | inference cluster | p99 −120 ms | 5 mo | ● active |
Works inside your stack
surfaces this operator binds to| Surface | Binding | Direction | Auth |
|---|---|---|---|
| Source control | github.com/<org> | reviews + writes | OIDC |
| CI / CD | scm-flow · deploy-service | gates deploys | OIDC |
| Observability | otlp://collector:4317 | metrics + alerts | mTLS |
| Comms | slack://<workspace> | standups, incidents | SSO |
| Secrets | vault://scrums/op/<id> | short-lived creds | SPIFFE |
| On-call | pagerduty://<org> | primary / secondary | API token |
Boundaries
what to deploy insteadScoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →
Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.
Deployments
the only social proof we publish402deploys
across 38 organizations
+24 last 30 days · median age 11.4 mo · retention 96%
Pricing
one number · one footnoteAvailable at all Delivery Plan Tiers →
All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.
Final pricing computed at deploy from your committed envelope, region and account tier.
FAQ
common questionsHow is Customer Identity Platform Setup priced?
Pricing is shown to signed-in accounts. Sign in to view the rate; pricing is computed from your engagement scope, region and account tier.
Is Customer Identity Platform Setup available now?
Yes. It is published and deployable directly from the Scrums.com catalog.
Can a Customer Identity Platform Setup deployment be reversed?
Yes. Deployments are reversible with a one-click swap inside the trial window.
Who provides Customer Identity Platform Setup?
Scrums.com, vetted by the Scrums.com platform.
How it compares
vs other delivery| Option | From | Stack | Status |
|---|---|---|---|
| Customer Identity Platform Setup · this one | 🔒 Sign in for pricing | delivery · outcome-driven-sprints · identity | ● available |
| Release Backlog Burn-Down Sprint | 🔒 Sign in for pricing | delivery · outcome-driven-sprints · backlog | ● available |
| Technical Debt Reduction Sprint | 🔒 Sign in for pricing | delivery · outcome-driven-sprints · technical-debt | ● available |
| Critical Application Rescue | 🔒 Sign in for pricing | delivery · outcome-driven-sprints · rescue | ● available |