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Software maintenance runs on a retainer on the Scrums.com platform: 24/7 monitoring, bug fixes and incident response under SLA, security patches, performance work and mobile app upkeep. Scrums.com owns uptime and response times, and every incident, fix and release is visible in one dashboard. The retainer is a managed delivery service line rather than a bounded scope. Response and patch targets for critical production issues, high-priority bugs, vulnerabilities and mobile crashes are stated on the www page and confirmed in the service-line agreement. The retainer includes platform access, AI Agent Gateway monitoring, a dedicated account manager, and weekly, monthly and quarterly reporting. To start, request the service on the www page; the resulting deployment is assigned to a workspace. Current plans and prices live on the pricing page. View Software Maintenance & Support Services on www.scrums.com →
Last modified on September 17, 2026