Overview
Managed delivery is an ongoing service line for engineering work that Scrums.com operates. You agree the responsibility boundary, priorities, capacity, reporting, and service level during scoping.
Common uses include:
- Product development
- Managed QA
- Software maintenance and support
- DevOps and platform operations
- Data and analytics delivery
Define the service line
Document:
- Outcomes and service boundaries
- Included capacity and prioritization rules
- Response and escalation expectations
- Environments and required access
- Quality and security controls
- Reporting and review cadence
- Change and exit procedures
Managed delivery differs from a dedicated team because the service line is defined around an owned capability or outcome, not only a team shape.
Last modified on September 15, 2026
