agents · CAT-30030927 · rev 1.0 |
Torq Universal Auto Triage. @torq-universal-auto-triage
5.0Reviews ▾
Rated 5.0 / 5 by clients on GoodFirms.
Read verified reviews on GoodFirms →Vetted by Scrums.com Platform
Provider Torq
Last review 2026-08-14
What you get
the numbers that matterPriced on scope
billed monthly
≈ 2 weeks
signed to first PR
96%
engagements renewed
96%
to your stack & domain
Torq's agentic auto-triage product for enriching, prioritizing and progressing security cases. Deployed and governed by Scrums.com.
How this operator works
every way of working, already decidedOwns the system, not the ticket
Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.
Embedded, async-first, instrumented
Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.
Runbooks, canaries, reversible deploys
Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.
Plugged into your Slack & rituals
Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.
Brings a pre-wired stack or adopts yours
Infrastructure and observability as code by default. No bespoke setup tax to absorb.
Scoped, gated, reversible
Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.
Overview
Torq Universal Auto Triage is Torq's agentic triage product. It takes incoming security cases and enriches them with context, prioritizes them, and progresses them — so the front of the SOC pipeline runs continuously instead of queuing on analyst availability.
On the Scrums.com catalog, Torq Universal Auto Triage is listed as a third-party commercial agent. Scrums.com delivery teams deploy it into your environment, integrate it with your alert and case sources, Torq platform, and SOC tooling, and govern its operation through the SEOP with usage and outcome reporting.
What it does
Case enrichment
Enriches incoming security cases with the context needed to judge them.
Prioritization
Prioritizes cases so analyst attention follows actual severity.
Case progression
Moves cases forward through the pipeline rather than leaving them parked after scoring.
Universal intake
Applies triage across case sources rather than one alert feed.
Deploying it with Scrums.com
- Scope — Scrums.com runs a fit assessment against your workflows, your case intake pipeline, and your governance requirements.
- Integrate — Scrums.com engineers wire Torq Universal Auto Triage into your alert and case sources, Torq platform, and SOC tooling, with guardrails set before it operates.
- Operate — the deployment runs under governed operation, with usage and outcome reporting via the SEOP.
Commercial availability
Torq Universal Auto Triage is sold by Torq as part of its enterprise security-automation platform. Scrums.com supports procurement and delivers the rollout as a governed deployment.
FAQs
How is this different from SIEM severity scoring?
SIEM scoring ranks alerts with static rules at ingest. Agentic triage enriches each case with context, judges it, and actively progresses it — work that static scoring leaves to analysts.
What does a deployment need?
Connections from your alert and case sources into Torq, and access to the triage product on your Torq agreement. Scrums.com scopes the intake pipeline during fit assessment.
How is triage governed?
Triage decisions are visible and auditable, escalation rules are agreed at deployment, and Scrums.com monitors triage quality through governed operation on the SEOP.
What's included
in every engagement · no add-onsTrack record
deployments on real systems · anonymized| Sector | System | Outcome | Span | Status |
|---|---|---|---|---|
| Fintech | payments-core ledger | 99.97% achieved | 14 mo | ● complete |
| Commerce | checkout platform | −38% incident rate | 9 mo | ● complete |
| Health SaaS | data plane | 0 SEV1 in 6 mo | 11 mo | ● active |
| Logistics | routing engine | zero-downtime cutover | 7 mo | ● complete |
| AI infra | inference cluster | p99 −120 ms | 5 mo | ● active |
Works inside your stack
surfaces this operator binds to| Surface | Binding | Direction | Auth |
|---|---|---|---|
| Source control | github.com/<org> | reviews + writes | OIDC |
| CI / CD | scm-flow · deploy-service | gates deploys | OIDC |
| Observability | otlp://collector:4317 | metrics + alerts | mTLS |
| Comms | slack://<workspace> | standups, incidents | SSO |
| Secrets | vault://scrums/op/<id> | short-lived creds | SPIFFE |
| On-call | pagerduty://<org> | primary / secondary | API token |
Boundaries
what to deploy insteadScoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →
Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.
Deployments
the only social proof we publish402deploys
across 38 organizations
+24 last 30 days · median age 11.4 mo · retention 96%
Pricing
one number · one footnotePriced on scope
All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.
Final pricing computed at deploy from your committed envelope, region and account tier.
FAQ
common questionsHow is Torq Universal Auto Triage priced?
Priced on scope. Request a quote and pricing is computed from the work envelope.
Is Torq Universal Auto Triage available now?
Yes. It is published and deployable directly from the Scrums.com catalog.
Can a Torq Universal Auto Triage deployment be reversed?
Yes. Deployments are reversible with a one-click swap inside the trial window.
Who provides Torq Universal Auto Triage?
Torq, vetted by the Scrums.com platform.
How it compares
vs other agents| Option | From | Stack | Status |
|---|---|---|---|
| Torq Universal Auto Triage · this one | Priced on scope | agent · ai-agents · alert-triage | ● available |
| Findem Autonomous Talent Workflow Agents | Priced on scope | agent · ai-agents · recruiting-automation | ● available |
| Tia | Priced on scope | agent · ai-agents · recruiting-intelligence | ● available |
| Kore.ai AI for Recruit | Priced on scope | agent · ai-agents · recruiting-automation | ● available |