delivery · CAT-30030670 · rev 1.0 |
UX Audit & Friction Report. @ux-audit
Part of UI/UX Design Services
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Rated 5.0 / 5 by clients on GoodFirms.
Read verified reviews on GoodFirms →Vetted by Scrums.com Platform
Provider Scrums.com
Last review 2026-08-14
What you get
the numbers that matter≈ 2 weeks
signed to first PR
96%
engagements renewed
96%
to your stack & domain
Identify usability problems, broken journeys, and conversion friction in an existing product. Ends with a prioritized remediation list your team can act on.
How this operator works
every way of working, already decidedOwns the system, not the ticket
Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.
Embedded, async-first, instrumented
Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.
Runbooks, canaries, reversible deploys
Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.
Plugged into your Slack & rituals
Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.
Brings a pre-wired stack or adopts yours
Infrastructure and observability as code by default. No bespoke setup tax to absorb.
Scoped, gated, reversible
Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.
Overview
Products accumulate friction quietly: journeys that break on edge cases, screens that hide the next step, forms that lose users at the last field. The UX Audit & Friction Report finds it systematically. Designers review your product with research-driven methods — heuristic evaluation, journey walkthroughs, and your own analytics — rather than taste. The point is evidence, not opinions about aesthetics.
The finish state is a friction report your team can act on the day it lands: every finding tied to a journey and a screen, ranked by user impact and effort to fix, with quick wins separated from structural work.
What's included
Heuristic Review
A screen-by-screen expert evaluation against established usability heuristics and accessibility basics, with each violation documented and located.
Journey Analysis
Your critical user journeys walked end to end — signup, core task, payment, recovery — with broken and confusing paths mapped where users actually drop.
Conversion Friction Findings
The audit joined to your analytics: where measured drop-off corroborates a finding, it is flagged as a conversion issue with the number attached.
Prioritized Fix List
Every finding ranked by impact and effort in a single remediation backlog — quick wins first, structural redesign candidates called out separately.
How it works
- Scope — Fix the product areas and journeys in scope, and connect analytics access where it exists.
- Build — Run the heuristic review and journey analysis, corroborate against the data, and compile the ranked findings.
- Handover — The friction report walked through with your product and engineering leads, with the fix list ready to schedule.
Part of every Delivery Plan
The UX Audit & Friction Report is a menu item on the Scrums.com delivery catalog, available at every plan tier. Add it to your plan backlog and your delivery team schedules it like any other item — scoped, tracked, and reported through the SEOP. See Delivery Plan Tiers.
FAQs
Does the audit include fixing the issues?
No — it produces the ranked fix list. Quick wins are usually small enough for your own team; larger findings route into the Experience Redesign Sprint or a redesign item on your plan.
Do you need access to our users?
No. The audit runs on expert review plus your analytics. If you can offer user session recordings or support tickets, they sharpen the findings, but they are not required.
How is this different from an analytics report?
Analytics tells you where users drop; the audit tells you why, and what to change. The two joined together is what makes the fix list defensible.
What's included
in every engagement · no add-onsTrack record
deployments on real systems · anonymized| Sector | System | Outcome | Span | Status |
|---|---|---|---|---|
| Fintech | payments-core ledger | 99.97% achieved | 14 mo | ● complete |
| Commerce | checkout platform | −38% incident rate | 9 mo | ● complete |
| Health SaaS | data plane | 0 SEV1 in 6 mo | 11 mo | ● active |
| Logistics | routing engine | zero-downtime cutover | 7 mo | ● complete |
| AI infra | inference cluster | p99 −120 ms | 5 mo | ● active |
Works inside your stack
surfaces this operator binds to| Surface | Binding | Direction | Auth |
|---|---|---|---|
| Source control | github.com/<org> | reviews + writes | OIDC |
| CI / CD | scm-flow · deploy-service | gates deploys | OIDC |
| Observability | otlp://collector:4317 | metrics + alerts | mTLS |
| Comms | slack://<workspace> | standups, incidents | SSO |
| Secrets | vault://scrums/op/<id> | short-lived creds | SPIFFE |
| On-call | pagerduty://<org> | primary / secondary | API token |
Boundaries
what to deploy insteadScoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →
Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.
Deployments
the only social proof we publish402deploys
across 38 organizations
+24 last 30 days · median age 11.4 mo · retention 96%
Pricing
one number · one footnoteAvailable at all Delivery Plan Tiers →
All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.
Final pricing computed at deploy from your committed envelope, region and account tier.
FAQ
common questionsHow is UX Audit & Friction Report priced?
Pricing is shown to signed-in accounts. Sign in to view the rate; pricing is computed from your engagement scope, region and account tier.
Is UX Audit & Friction Report available now?
Yes. It is published and deployable directly from the Scrums.com catalog.
Can a UX Audit & Friction Report deployment be reversed?
Yes. Deployments are reversible with a one-click swap inside the trial window.
Who provides UX Audit & Friction Report?
Scrums.com, vetted by the Scrums.com platform.
How it compares
vs other delivery| Option | From | Stack | Status |
|---|---|---|---|
| UX Audit & Friction Report · this one | 🔒 Sign in for pricing | delivery · outcome-driven-sprints · ux | ● available |
| Codebase Quality Audit | 🔒 Sign in for pricing | delivery · code-audit · maintenance | ● available |
| Product Discovery Sprint | 🔒 Sign in for pricing | delivery · discovery · workshop | ● available |
| Clickable Product Prototype | 🔒 Sign in for pricing | delivery · prototyping · design | ● available |
Commonly deployed with
more deliveryRun this scope on your Delivery Plan
Core costs Was $8,000£6,700R140,000 now $4,500£3,750R79,000/month for one active workstream. Your scope sets the delivery schedule and the total cost. You can use the same plan for your other development work.
Add this scope to your backlog. Your delivery owner confirms the scope with you, and the team delivers it.
One plan for your software backlog.
Work is scoped and delivered within your plan’s capacity. Priorities can change; additional parallel workstreams require more capacity.