agents · CAT-30030901 · rev 1.0 |
incident.io Investigations / AI SRE. @incident-io-investigations-ai-sre
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Rated 5.0 / 5 by clients on GoodFirms.
Read verified reviews on GoodFirms →Vetted by Scrums.com Platform
Provider incident.io
Last review 2026-08-14
What you get
the numbers that matterPriced on scope
billed monthly
≈ 2 weeks
signed to first PR
96%
engagements renewed
96%
to your stack & domain
Context-aware AI SRE for parallel production investigation and root-cause analysis during incidents. Deployed, integrated and governed inside your operations by Scrums.com.
How this operator works
every way of working, already decidedOwns the system, not the ticket
Takes end-to-end ownership of a service or surface. Design, delivery, on-call. And is measured on outcomes, not hours.
Embedded, async-first, instrumented
Works inside your repos, your CI and your rituals. Daily written standups, decisions logged. No status-meeting tax.
Runbooks, canaries, reversible deploys
Every change gated and reversible. Incidents get a timeline and a postmortem; nothing ships without a rollback.
Plugged into your Slack & rituals
Joins standups and retros, reports weekly against the goal. You get an operator, not a queue.
Brings a pre-wired stack or adopts yours
Infrastructure and observability as code by default. No bespoke setup tax to absorb.
Scoped, gated, reversible
Week-1 shadow, week-2 ownership, swap on request inside the trial window. No long-tail handover risk.
Overview
incident.io Investigations is incident.io's context-aware AI SRE. During an incident it runs investigations in parallel with the human response — analysing production signals and working toward root cause while responders coordinate. It builds on incident.io's incident-response platform and is sold as SaaS with enterprise plans.
Through Scrums.com, delivery teams deploy it into your operations, integrate it with your observability stack and incident workflows, and govern its scope — tracked on the SEOP.
What it does
Parallel incident investigation
Investigates in parallel while your responders work the incident, so diagnosis and coordination happen at the same time.
Context-aware analysis
Uses the incident's context — what is known, what changed, what has happened before — to focus its investigation.
Root-cause analysis
Works toward the root cause of the production issue, presenting findings responders can verify and act on.
Incident response integration
Operates within the incident-response workflow, so findings land where the response is being run.
Deploying it with Scrums.com
- Scope. Scrums.com assesses fit against your incident-response workflows, toolchain and governance requirements.
- Integrate. Scrums.com engineers wire it into your observability and incident tools with guardrails.
- Operate. It runs under governed operation, with usage and outcome reporting via the SEOP.
Commercial availability
incident.io Investigations is a commercial capability from incident.io, sold as SaaS with enterprise plans as part of its incident-response platform. Procurement is supported through a Scrums.com deployment; subscription terms remain between you and incident.io.
FAQs
How is this different from an incident chatbot?
A chatbot answers questions when asked. Investigations actively runs parallel analysis during the incident, bringing root-cause findings into the response rather than waiting to be queried.
What access does deployment need?
An incident.io workspace, plus read access to observability data and the systems context it investigates. Scrums.com defines the exact access list during scoping.
How is investigation activity governed?
Scrums.com deploys it with read-scoped access to agreed sources, keeps remediation decisions with responders, and reports activity via the SEOP.
What's included
in every engagement · no add-onsTrack record
deployments on real systems · anonymized| Sector | System | Outcome | Span | Status |
|---|---|---|---|---|
| Fintech | payments-core ledger | 99.97% achieved | 14 mo | ● complete |
| Commerce | checkout platform | −38% incident rate | 9 mo | ● complete |
| Health SaaS | data plane | 0 SEV1 in 6 mo | 11 mo | ● active |
| Logistics | routing engine | zero-downtime cutover | 7 mo | ● complete |
| AI infra | inference cluster | p99 −120 ms | 5 mo | ● active |
Works inside your stack
surfaces this operator binds to| Surface | Binding | Direction | Auth |
|---|---|---|---|
| Source control | github.com/<org> | reviews + writes | OIDC |
| CI / CD | scm-flow · deploy-service | gates deploys | OIDC |
| Observability | otlp://collector:4317 | metrics + alerts | mTLS |
| Comms | slack://<workspace> | standups, incidents | SSO |
| Secrets | vault://scrums/op/<id> | short-lived creds | SPIFFE |
| On-call | pagerduty://<org> | primary / secondary | API token |
Boundaries
what to deploy insteadScoped to this discipline. For an adjacent capability, compose a second operator into the squad. compose →
Not a fractional advisory engagement. For advisory-only, contact platform@scrums.com.
Deployments
the only social proof we publish402deploys
across 38 organizations
+24 last 30 days · median age 11.4 mo · retention 96%
Pricing
one number · one footnotePriced on scope
All-in: the operator, delivery manager and replacement guarantee. No recruiter fee, no markup surprises.
Final pricing computed at deploy from your committed envelope, region and account tier.
FAQ
common questionsHow is incident.io Investigations / AI SRE priced?
Priced on scope. Request a quote and pricing is computed from the work envelope.
Is incident.io Investigations / AI SRE available now?
Yes. It is published and deployable directly from the Scrums.com catalog.
Can a incident.io Investigations / AI SRE deployment be reversed?
Yes. Deployments are reversible with a one-click swap inside the trial window.
Who provides incident.io Investigations / AI SRE?
incident.io, vetted by the Scrums.com platform.
How it compares
vs other agents| Option | From | Stack | Status |
|---|---|---|---|
| incident.io Investigations / AI SRE · this one | Priced on scope | agent · ai-agents · sre | ● available |
| Anthropic | Priced on scope | agent · model-providers · coding | ● available |
| OpenAI | USD 0.0001GBP 0.0001ZAR 0.0019 | agent · model-providers · reasoning | ● available |
| Mistral AI | USD 0.005GBP 0.004ZAR 0.0925 | agent · model-providers · open-weights | ● available |