This role offers a Business Analyst the chance to shape the future of a next-generation mobile application and digital channel portfolio, acting as the bridge between business, product, technology and delivery teams. The position provides direct involvement in defining customer journeys, driving feature enhancements and ensuring next-generation digital capabilities are delivered with clear, testable requirements. This is a strong opportunity for someone who wants to combine customer-experience thinking with disciplined delivery practice.

Responsibilities

Gather, analyse and document business and customer experience requirements for the mobile application and digital channels.
Facilitate requirements workshops, design-thinking sessions and discovery sessions with business, product and technical stakeholders.
Define and document customer journeys, business processes and use cases for next-generation digital capabilities.
Perform impact assessments to evaluate the operational, technical and customer implications of proposed changes.
Develop business requirement documents, functional requirement documents and user stories for application features.
Define clear, testable acceptance criteria aligned to customer experience and business outcomes.
Support solution design validation, functional testing and user acceptance testing for releases.
Work with architecture and engineering teams to ensure technical feasibility of proposed requirements.
Act as the primary liaison between business and product stakeholders and technology delivery teams.
Maintain end-to-end requirement traceability from business need through to delivery and testing.
Support prioritisation of the demand backlog in collaboration with product owners and business sponsors.
Maintain and groom the demand backlog in line with agreed governance processes.
Participate in project governance forums, steering committees and change control boards.
Support production readiness reviews and post-implementation reviews to validate delivered value.

Experience and education

Bachelor's degree in Information Systems, Business Administration, Computer Science or Engineering.
5 to 8 years of experience working as a Business Analyst on technology-enabled change initiatives.
Minimum of 3 years' experience within FinTech, Mobile Money, digital banking or mobile application environments.
Demonstrated experience working within both agile and waterfall delivery methodologies.
Experience producing high-quality business and functional requirement documents and managing requirement traceability matrices for digital or mobile app initiatives.
Experience supporting UAT planning, execution and sign-off for production releases.