The role is responsible for owning the vision, roadmap, and commercial outcome of an AI platform, ensuring it delivers scalable, reliable, and reusable AI capabilities aligned to business priorities. This position prioritises platform capabilities, defines SLAs and KPIs, drives adoption across business units and product teams, and tracks value realisation. The incumbent acts as the primary interface between business demand and AI engineering delivery, ensuring the platform evolves as a cohesive product rather than a collection of disconnected tools. The role works closely with platform engineering, architecture, security and risk, site reliability engineering, value realisation, and business stakeholders to ensure platform evolution is aligned, funded, governed, and measurable.

Responsibilities

Platform Vision & Strategy

Define and maintain the platform vision in alignment with overall business strategy
Translate business objectives into clear platform capability themes and value propositions
Position the platform as a shared organisational asset and a scalable enabler of use cases
Balance innovation with stability, cost, and regulatory requirements

Product Roadmap & Backlog Management

Own and prioritise the platform roadmap and maintain a clear, outcome-driven backlog
Prioritise features based on business value, risk reduction, platform maturity, and demand from business units
Ensure alignment between roadmap, funding, and delivery capacity

Stakeholder Engagement & Demand Management

Engage with business and use-case owners, technology teams, and other internal functions
Translate demand into clear, scalable platform requirements rather than bespoke solutions
Manage expectations around service levels, feature availability, and platform constraints

SLAs, KPIs & Adoption Management

Define and own platform SLAs and KPIs, including availability, performance, usage, and adoption
Track platform adoption across business units, products, and use cases
Collaborate with reliability and engineering teams to ensure SLAs are consistently met

Value Realisation & Commercial Discipline

Partner with value realisation functions to track benefits delivered by the platform
Identify value leakage or underutilisation and drive corrective action
Ensure platform investment delivers measurable business outcomes, cost efficiency, and reuse
Provide input into budgeting and investment decisions

Governance & Lifecycle Management

Ensure platform evolution aligns with architecture standards, security and risk requirements, and regulatory obligations
Support governance forums with platform performance reporting and roadmap decisions
Drive platform lifecycle management from pilot through to scaled and industrialised stages

Experience and education

Education

Bachelor's or Master's degree in Business, Technology, Engineering, Information Systems, or a related field

Experience

5+ years of experience in product management or platform ownership roles
Demonstrated experience owning technology platforms, not just end-user products
Proven ability to prioritise competing demands and translate strategy into execution
Experience in financial services, fintech, telecommunications, or other regulated industries is highly advantageous
Exposure to AI, data, or digital platforms is preferred

Competencies

Sound understanding of AI and data platform concepts
Knowledge of cloud and digital platform economics
Familiarity with platform SLAs, SLOs, and consumption models
Understanding of governance and regulatory constraints
Outcome- and value-driven mindset
Decisive, accountable, and calm under competing pressures
Collaborative, inclusive, pragmatic, and risk-aware
Trusted partner to business and technology leaders