Plans, coordinates and governs the end-to-end lifecycle of changes to the Group Fintech's IT infrastructure, applications and services, ensuring every change is recorded, assessed, authorised, scheduled and implemented in a controlled manner that minimises risk and protects the customer experience. Supporting role to the Change Enablement Manager.

Responsibilities

Administer and improve the change management process per ITIL Change Enablement; receive, assess, classify and prioritise RFCs; maintain the change calendar and Forward Schedule of Change; assess risk, impact, urgency and priority; verify implementation, testing, rollback and back-out plans on ServiceNow; schedule and facilitate Pre-CAB and CAB meetings; maintain auditable change records; produce change metrics and dashboards; act as primary point of contact for change-related queries.

Experience and education

Bachelor's degree or national diploma in IT, Computer Science, Information Systems or related field. ITIL Foundation certification (v3 or v4) essential, ITIL Change Enablement/Service Transition advantageous. 3-5 years in an IT Service Management environment, at least 2-3 years focused on Change and/or Release Management, hands-on ServiceNow/BMC Remedy/Jira Service Management experience, fintech/telecoms/banking experience advantageous.