> ## Documentation Index
> Fetch the complete documentation index at: https://www.scrums.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Contact

> How to access support and contact Scrums.com for help with the platform or your engagement.

## Support channels

### In-app chat

The fastest way to get help for platform-related questions. Available via the chat icon in the bottom-right corner of your workspace. Use this for quick questions and platform navigation help.

### Email support

[support@scrums.com](mailto:support@scrums.com) — monitored during business hours (GMT).

Response times by subscription tier:

| Tier        | Response SLA |
| ----------- | ------------ |
| Standard    | 24 hours     |
| Recommended | 8 hours      |
| Enterprise  | 4 hours      |

### Your Enablement Partner

For delivery-related questions, escalations, team performance concerns, and commercial queries, contact your dedicated Enablement Partner directly via email or the shared ClickUp channel for your engagement.

Your Enablement Partner is your primary contact at Scrums.com for anything related to your active delivery teams.

### Emergency support (Enterprise)

Enterprise clients have access to 24/7 premium support with a 4-hour SLA for critical production incidents. Contact details and escalation procedures are provided during Enterprise onboarding.

***

## Contact directory

| Purpose                | Contact                                           |
| ---------------------- | ------------------------------------------------- |
| Technical support      | [support@scrums.com](mailto:support@scrums.com)   |
| Billing and accounts   | [billing@scrums.com](mailto:billing@scrums.com)   |
| New business enquiries | [sales@scrums.com](mailto:hello@scrums.com)       |
| Legal and compliance   | [legal@scrums.com](mailto:legal@scrums.com)       |
| Partnership enquiries  | [partners@scrums.com](mailto:partners@scrums.com) |

***

## Headquarters

**Scrums.com** London, United Kingdom

**Website:** [scrums.com](https://www.scrums.com)

**Office locations:** Johannesburg, Cape Town, Nairobi, London, New York