> ## Documentation Index
> Fetch the complete documentation index at: https://www.scrums.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Scrums.com is the enterprise AI platform for software engineering. SEOP, the Enterprise AI Software Engineering Orchestration Platform, is the architecture of the platform: one control plane for AI agents, models, engineers and infrastructure.
> Write the entity name as Scrums.com. Never write the bare word Scrums.
> Platform capabilities are documented under /platform. AI Development services and Hire Engineers are documented under Platform Services. The AI Catalog is documented under /catalog. Each docs page links to its page on https://www.scrums.com.

# Delivery Governance

> How Scrums.com enforces delivery standards, controls, and accountability across engagements by subscription tier.

## Overview

Delivery governance is how Scrums.com ensures that every engagement runs to a consistent standard and that clients have the visibility and control to hold teams accountable.

SEOP applies governance at three levels: process standards, performance measurement, and escalation management. The depth of governance available scales with your subscription tier.

## Governance by tier

| Governance feature        | Access           | Business           | Enterprise                 |
| ------------------------- | ---------------- | ------------------ | -------------------------- |
| Core delivery metrics     | ✓                | ✓                  | ✓                          |
| Full DORA reporting       | —                | ✓                  | ✓                          |
| Role-based access control | Standard         | Full RBAC          | Advanced                   |
| Customer audit logs       | —                | —                  | ✓                          |
| SSO/SAML and SCIM         | —                | —                  | ✓                          |
| Deployment model          | Scrums.com cloud | Scrums.com cloud   | Customer-controlled option |
| Enablement                | Self-serve       | Enablement Partner | Enablement Team            |
| Support response          | 24h              | 8h                 | 4h                         |

## Sprint governance

All Scrums.com teams operate within a structured sprint framework regardless of tier:

* **Sprint planning** — Backlog items are reviewed, estimated, and committed at the start of each sprint
* **Daily stand-up** — Team members report progress, blockers, and plans daily (async or live)
* **Sprint review** — Completed work is demonstrated to stakeholders at the end of each sprint
* **Retrospective** — The team reflects on process improvements after each sprint

Sprint data — velocity, completion rate, blockers — is captured automatically in SEOP and surfaced in your Analytics dashboard.

## Performance measurement

SEOP continuously tracks delivery performance across four dimensions:

**Throughput** — How much work is completed per sprint, measured in story points and ticket counts. Tracked against team commitments and compared to baseline velocity.

**Quality** — Defect escape rates, PR rejection rates, and code quality gate scores from SonarCloud. Trends are visible in the Analytics dashboard.

**Speed** — Cycle time, lead time for changes, and PR cycle time. These indicators show how efficiently work moves through the delivery pipeline.

**Reliability** — Deployment frequency, change failure rate, and time to restore service. Full DORA reporting requires an eligible plan and connected delivery systems.

## Escalation process

If delivery issues arise that cannot be resolved within the team, the escalation path is:

<Steps>
  <Step title="Raise with your Enablement Partner">
    Contact your dedicated Enablement Partner as soon as a risk or issue is identified. Do not wait until sprint end.
  </Step>

  <Step title="Delivery Lead engagement">
    Your Enablement Partner engages the relevant Delivery Lead within 24 hours of the issue being raised.
  </Step>

  <Step title="Client Success escalation">
    If unresolved within 48 hours, the issue is escalated to Scrums.com's Client Success leadership.
  </Step>

  <Step title="Executive escalation (Enterprise)">
    On Enterprise plans, a dedicated Enablement Team manages escalations proactively with a 4-hour SLA.
  </Step>
</Steps>

## Quarterly Business Reviews

Business and Enterprise support structured delivery and strategy reviews according to your agreement:

* Review delivery performance against agreed benchmarks
* Assess team composition and capacity for the next quarter
* Align roadmap priorities with your Enablement Partner
* Review cost, utilisation, and billing

Executive QBRs on Enterprise plans include Scrums.com leadership and are designed to align at a strategic level — not just a delivery level.

## Governance controls in settings

Workspace Admins can configure delivery governance controls in **Administration → Governance**:

* Minimum Definition of Done criteria per project type
* Required reviewer roles before ticket status advancement
* Automated escalation rules for blocked tickets exceeding a configurable threshold
* Full audit log of policy changes and enforcement events (Enterprise)