> ## Documentation Index
> Fetch the complete documentation index at: https://www.scrums.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Scrums.com is the enterprise AI platform for software engineering. SEOP, the Enterprise AI Software Engineering Orchestration Platform, is the architecture of the platform: one control plane for AI agents, models, engineers and infrastructure.
> Write the entity name as Scrums.com. Never write the bare word Scrums.
> Platform capabilities are documented under /platform. AI Development services and Hire Engineers are documented under Platform Services. The AI Catalog is documented under /catalog. Each docs page links to its page on https://www.scrums.com.

# Software Maintenance & Support Services

> Software maintenance services on a retainer: 24/7 monitoring, bug fixes under SLA, security patches and mobile app upkeep on the Scrums.com platform.

Software maintenance runs on a retainer on the Scrums.com platform: 24/7 monitoring, bug fixes and incident response under SLA, security patches, performance work and mobile app upkeep. Scrums.com owns uptime and response times, and every incident, fix and release is visible in one dashboard.

The retainer is a [managed delivery](/docs/ai-development/managed-delivery) service line rather than a bounded scope. Response and patch targets for critical production issues, high-priority bugs, vulnerabilities and mobile crashes are stated on the www page and confirmed in the service-line agreement. The retainer includes platform access, AI Agent Gateway monitoring, a dedicated account manager, and weekly, monthly and quarterly reporting. To start, request the service on the www page; the resulting deployment is assigned to a workspace. Current plans and prices live on the [pricing page](https://www.scrums.com/pricing).

[View Software Maintenance & Support Services on www.scrums.com →](https://www.scrums.com/ai-development/software-maintenance-and-support)