> ## Documentation Index
> Fetch the complete documentation index at: https://www.scrums.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Usage

> How usage is measured and billing is calculated on the Scrums.com platform.

## Overview

Scrums.com uses a transparent, subscription-based billing model. This page explains how each billing type works and how to track your usage.

## Billing terms

All projects are invoiced on the **1st of every month** as per the relevant Order Form. The terms below apply to the corresponding products and services.

**Subscription Services**

* Subscription capacity is allocated per billing period as specified in the Order Form
* Included capacity expires at the end of each billing period
* Unused capacity does not roll over unless explicitly stated in the Order Form

**Hourly Services**

* You are invoiced for actual hours delivered each month. At the end of each quarter, Scrums.com runs a reconciliation — unused billed hours are credited and any hours worked but not yet billed are invoiced
* Where an Order Form specifies a monthly cap, only approved hours up to that cap are invoiced
* Hours exceeding the cap require prior written approval
* Detailed timesheets are available on request at the end of each quarter

**Usage-Based Services**

* Fees are calculated from actual measured consumption of the service
* Usage may include cloud infrastructure, API calls, automated workflow execution, agent activity, compute, or similar operational events
* Usage-based charges may include platform management, orchestration, or governance fees as specified in the Order Form

**Seat-Based Services**

* Each seat represents licensed access or dedicated capacity allocated to a user, system, or service unit
* Seats are billed at the rates specified in the Order Form

**Prepaid or Credit Capacity Blocks**

* Prepaid capacity represents pre-purchased service credits applied against eligible services
* Included capacity expires at the end of each billing period
* Unused prepaid capacity does not roll over unless explicitly agreed in writing in the Order Form

## Requesting compliance documentation

To request compliance documentation, contact [security@scrums.com](mailto:security@scrums.com) or raise the request through your Enablement Partner.

## Pricing by delivery model

| Model                            | Billing type                                         | SKU         |
| -------------------------------- | ---------------------------------------------------- | ----------- |
| Staff Augmentation: Monthly Seat | Fixed monthly (up to 160h/month per engineer)        | TAL-SET-\*  |
| Staff Augmentation: Hourly       | Per approved hour worked, inc. 20% management margin | TAL-HRS-\*  |
| Staff Augmentation: Hour Block   | Prepaid blocks of 40, 80, or 160 hours               | TAL-BLK-\*  |
| Dedicated Teams                  | Fixed monthly subscription (2+ seats)                | TAL-SUB-DDT |
| PDaaS                            | Monthly subscription (fractional, outcome-based)     | MAN-SUB-PDS |
| QA as a Service                  | Monthly subscription (fractional, outcome-based)     | MAN-SUB-QAS |
| Maintenance as a Service         | Monthly subscription (fractional, outcome-based)     | MAN-SUB-MNT |
| Outcome Driven Sprints           | Prepaid, fixed scope per engagement                  | ODS-SCO-\*  |

All subscription models require an active Scrums.com platform subscription. Outcome Driven Sprints are available without a subscription.

## The 20% management fee

For usage-based products — cloud infrastructure, API usage, and hourly talent — Scrums.com adds a 20% fee to the base cost. This covers:

* Delivery governance and platform access
* Operational oversight and monitoring
* Vetting, contracting, and HR management
* Performance support and replacement guarantees

## Viewing your usage

Navigate to **Settings > Billing** to view:

* Active subscriptions and renewal dates
* Current month's consumption for usage-based products
* Prepaid balance and remaining hours for any active blocks
* Invoice history with downloadable PDFs

## Adding or changing your subscription

To add new seats, upgrade your platform tier, or add a managed service, contact your Enablement Partner. Changes to subscriptions are processed within one business day and reflected in your next billing cycle.

<Note>
  Speak to your Account Executive or Enablement Partner for pricing specific to your scope. Published rates apply to standard configurations; custom arrangements are available on Enterprise.
</Note>

## Cancellation

To cancel your subscription, go to **Settings → Billing → Cancel** and follow the cancellation process.

<Warning>
  All cancellations not executed through the platform cancellation flow will be null and void. Refer to your MSA for full cancellation terms.
</Warning>

## Billing contacts

For invoice queries, payment issues, or billing changes, contact [billing@scrums.com](mailto:billing@scrums.com).