01
About this product
In order to stay in touch with your customers, satisfy them, and keep them loyal, it is essential that they have access to information about the status of the services you offer at all times. Indeed, a breakdown or malfunction can happen at any time. So you need to be proactive and have a solution for quick status updates.
The Instatus solution has been developed to address these specific issues. In just a few minutes, this online platform generates a nice status page. It displays all the necessary information to the customer in the shortest possible time. In this way, dissatisfaction and frustration do not have time to build up among customers, because you meet their needs before they even have to formulate them. Customers are satisfied even during service downtime because they have access to quality information. This increases customer confidence in the reliability of your company and significantly reduces the creation of trouble tickets. This reduces the burden on service departments and allows your agents to focus on the tasks at hand.
02
Benefits
✓Connect with popular chat platforms
Instatus now integrates with popular chat platforms like Slack, MS Teams, and Discord. Keep your customers up-to-date and informed on their preferred channel.
✓Easily automate your status
Save time by automating your status page with over 10 monitoring integrations. You can connect the solution with many popular services including Pingdom, Datadog, Uptime Robot, New Relic and PagerDuty.
✓Quick and easy customization
Instatus allows you to customize your status page with ease. Change and adjust your logo, colors, HTML, CSS, and JS codes to create a seamless brand experience for your customers.
✓Build customer loyalty
With Instatus, your customers don’t have to create trouble tickets and wait for a response. You are proactive and give them the information they want in a timely manner. You build customer loyalty by providing an excellent customer experience.
✓Communicate your status with ease
Instatus allows you to define your components and service groups. With a few clicks, you can add incidents, maintenance periods, and templates. Your customers are always aware of the technical status of your online services.
✓Inform customers in real time
With Instatus, your company’s customers have access to reliable information and know the status of the service at all times. You can send them updates via the channel of your choice: SMS, email, Slack, Webhooks, MS Teams or Discord.
✓Get real
time SMS and email notifications - With Instatus, you can instantly send updates to your customers via SMS and email. Get your message across quickly and efficiently, letting your customers know exactly what's happening with their service.
